Responsible for Operational Risk oversight of the Retail Community Bank with specific emphasis on providing Effective Challenge of: Enterprise Change Risk Management assessments, Risk Control Self Assessments (RCSAs), material Internal and External Loss Events, Scenario Analysis, Risk Appetite results, Key Risk Indicator results, Consumer Banking Operational Policies, Issues Management, Third Party Risk Management, Model Risk Management, and Operational Authority Reviews.

Manage a team of risk professionals responsible for ensuring 1st line of defense execution of the following risk programs: Risk Control Self-Assessment (RCSA), Internal and External Loss Events, Key Risk Indicator, Control Program, Process Inventory, and Scenario Analysis.

Manage the compliance risk and operational risk of BB&T's ORE department. Also, manage a staff of 5 skilled employees that are responsible for reviewing sales contracts and Settlement Statements for accuracy.

Evaluate current processes and look for ways to create efficiencies, along with implementing new processes.

Managed 3 departments within Retail Lending. One group was responsible for monitoring our Line of Credit Portfolios, the second monitored fraud within the portfolio, and the third reviewed loan packages for potential errors.