Aaron Mulvaney Email & Phone Number

Dublin, Ie

Dublin, Ie

• Drive support readiness for new products and features by supporting GTM teams and process. • Utilise advanced technical troubleshooting to verify unexpected product behaviour. As needed, escalate new issues to Technical Service Managers as quickly as possible for further review, validation, and analysis.• Cultivate and maintain an in-depth understanding of LinkedIn’s product technology, architecture, and implementation.• Guide, or perform design and implementation of, new support, productivity, or investigation tools to increase efficiency for the technical support process• Work directly with Advertisers and Sales to drive client success by providing solutions and recommendations.• Collaborate with Engineering and Global Customer Organisation to prioritise and manage escalated issues on behalf of our internal and external customers.• Attend key regional stakeholder meetings to continually provide awareness of new and ongoing issues as well as product changes. • Report on product quality and feedback escalation trends, top issues, and improvement initiatives.• Act as a consultant and knowledge base for Product Managers, Technical Solutions Managers, improving the product's vision to be the voice the EMEAL region• Empower sales success by building content for scalable training, help documentation and education programs.

County Dublin, Ireland

• Consult with system developers to identify and overcome known issues to improve quality of service• Troubleshooting, investigating and resolving customer issues. Assisting with root cause analysis and remediation• Identify and escalate trends on all applications and assist with service restoration• Work with global management to implement changes to tools and processes used by the team• Create/maintain Slack integration bot, used across the business for reporting/visibility• Management of reporting tools responsible for carrying out data analysis on department/team performance, the data of which is captured in JIRA via tickets and pulled into a Postgres database• Development of python and shell scripts to automate fixes for recurring issues on all platforms. These scripts are deployed in lightweight docker containers to an internal cloud platform• Taking on tasks like assisting with Sprint planning

County Dublin, Ireland

Working under the Managed Services Practice at Version 1, I worked with Middleware systems that handled message format translation. My role consisted of the following tasks: • Handling/completing customer feature/workflow requests. Acting as first point of contact for the customer and developing these new requests End to end• Creating XML maps in conjunction with XSD schemas to transform incoming messages into new formats required by the customer• Managing all communication with the customer via phone and email• Triaging and resolving any incoming customer issues regarding their current/new data flows in the Middleware system

Liffey Valley

My role in Halfords consisted of a multitude of responsibilities:Excellent Customer ServiceHigh Sales Rates (VAS, KPI’s)Re-MerchandisingIn Car Technology installationsBaby seat demonstrations Stock CountTicketingMaintain safe and clean environment

County Dublin, Ireland

My internship with Openet was my first exposure with large scale business applications. In an Agile environment my team worked to deliver bespoke services on existing products for customers. Key responsibilities included:• Take ownership of specific development tasks by implementing them End to end• Build automated test suites in JUnit to test new functionality• Test API endpoints using SoapUI• Build tools to visualize customer data to gain valuable insights into trends

Bachelor Of Science - Bs, Computer Science, 1:1

Activities and Societies: Table Tennis

Leaving Certificate, Maths, Geography, Biology, Business, Irish, French, English

Activities and Societies: Table Tennis, Football, Debating, Swimming, Basketball,BoulderingI studied 7 subjects including Maths, English.