Aaron Mulvaney Email & Phone Number

Dublin, IE

• Drive support readiness for new products and features by supporting GTM teams and process.
• Utilise advanced technical troubleshooting to verify unexpected product behaviour. As needed, escalate new issues to Technical Service Managers as quickly as possible for further review, validation, and analysis.
• Cultivate and maintain an in-depth understanding of LinkedIn’s product technology, architecture, and implementation.
• Guide, or perform design and implementation of, new support, productivity, or investigation tools to increase efficiency for the technical support process
• Work directly with Advertisers and Sales to drive client success by providing solutions and recommendations.
• Collaborate with Engineering and Global Customer Organisation to prioritise and manage escalated issues on behalf of our internal and external customers.

County Dublin, Ireland

• Consult with system developers to identify and overcome known issues to improve quality of service
• Troubleshooting, investigating and resolving customer issues. Assisting with root cause analysis and remediation
• Identify and escalate trends on all applications and assist with service restoration
• Work with global management to implement changes to tools and processes used by the team
• Create/maintain Slack integration bot, used across the business for reporting/visibility
• Management of reporting tools responsible for carrying out data analysis on department/team performance, the data of which is captured in JIRA via tickets and pulled into a Postgres database

County Dublin, Ireland

• Working under the Managed Services Practice at Version 1, I worked with Middleware systems that handled message format translation. My role consisted of the following tasks:
• Handling/completing customer feature/workflow requests. Acting as first point of contact for the customer and developing these new requests End to end
• Creating XML maps in conjunction with XSD schemas to transform incoming messages into new formats required by the customer
• Managing all communication with the customer via phone and email
• Triaging and resolving any incoming customer issues regarding their current/new data flows in the Middleware system

Liffey Valley

My role in Halfords consisted of a multitude of responsibilities:Excellent Customer ServiceHigh Sales Rates (VAS, KPI’s)Re-MerchandisingIn Car Technology installationsBaby seat demonstrations Stock CountTicketingMaintain safe and clean environment

County Dublin, Ireland

• My internship with Openet was my first exposure with large scale business applications. In an Agile environment my team worked to deliver bespoke services on existing products for customers. Key responsibilities.
• Take ownership of specific development tasks by implementing them End to end
• Build automated test suites in JUnit to test new functionality
• Test API endpoints using SoapUI
• Build tools to visualize customer data to gain valuable insights into trends

Bachelor Of Science - Bs, Computer Science, 1:1

Activities and Societies: Table Tennis

Leaving Certificate, Maths, Geography, Biology, Business, Irish, French, English

Activities and Societies: Table Tennis, Football, Debating, Swimming, Basketball,BoulderingI studied 7 subjects including Maths, English.