Currently serving as Lease Services Manager in the North America Business Center to provide leadership and strategic direction to a Team of 22 who assist customers in their end of lease experience. Responsibilities include promoting customer conversions of leases, providing option financing or lease extensions, encouraging machine purchases at Cat Dealers and inventory management. The role is transitioning to promote sales of aftermarket solutions by using the end of leases as a point of sale opportunity for customer service agreements and equipment protection plans.Specialties: Salesforce.com Super User, Trained in the Harvard Law School Negotiation Method, Previously Rule 31 Certified with TN Supreme Court to Mediate Civil and Business Disputes, Certified in Moody's Investors Services Credit Risk Training Program, Certified 6 Sigma Green Belt.
Listed skills include Leadership, Finance, Financial Analysis, Strategic Planning, and 46 others.