Aaron Ward Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Monitoring of CBIS applications various critical systems and alerts• Managed the operations of monitoring tools• Managed operations staff and resources to ensure appropriate tasking• Served as primary point of contact for all Splunk and AppDynamics related items• Coordinated communication between program office and partners groups about operation tools integration and configurations• Created alerts, reports, and dashboards as needed to streamline operations• Installed, configured, patched, and maintained Splunk and AppDynamics• Provided operation tools support to troubleshooting efforts and tiger teams for the HAIMS and ECM BPM applications as needed• Coordinated with other teams to facilitate integrating their applications into the operations tools• Architected solutions to ensure different teams had appropriate levels of access and controls to the operations tools• Managed the inception of new interfaces to the HAIMS and other CBIS programs• Served as primary contact for new interface efforts and provided coordination of other resources• Provided design review and validation feedback of new interfaces proposed architecture• Coordinated communication between program office and partners groups for interface build-out and connection efforts• Coordinated and assisted with line of sight testing for new interfaces to HAIMS and other CBIS programs• Assisted with troubleshooting efforts related to interface issues• Coordinated and managed SCOM/Splunk/App Dynamics monitoring of new interface go live and upgrade efforts• Ensured SCOM/Splunk/App Dynamics monitoring and alerts are setup and tuned as interfaces transitioned to sustainment• Documented and tracked interface efforts• Provided management and engineering support to the test lab build-out efforts• Provided as needed onsite hardware and system troubleshooting to the test lab• Provided code review, testing, and approval of DevOps scripting efforts

• Monitoring of CBIS application critical systems and alerts• Managed the operations of monitoring tools• Managed operations staff and resources to ensure appropriate tasking• Served as primary point of contact for all Splunk and AppDynamics related items• Coordinated communication between Program office and partners groups about operation tools integration and configurations• Created alerts, reports, and dashboards as needed to streamline operations• Installed, configured, patched, and maintained Splunk and AppDynamics• Provided operation tools support to troubleshooting efforts and tiger teams for the HAIMS application as needed• Coordinated with other teams to facilitate integrating their applications into the operations tools• Architected solutions to ensure different teams had appropriate levels of access and control to the operations tools• Managed the inception of new interfaces to the HAIMS and other CBIS programs• Served as primary contact for new interface efforts and provided coordination of other resources• Provided design review and validation feedback of new interfaces proposed architecture• Coordinated communication between Program office and partners groups for interface build-out and connection efforts • Coordinated and assisted with line of sight testing for new interfaces to HAIMS and other CBIS programs• Assisted with troubleshooting efforts related to interface issues • Coordinated and managed SCOM/Splunk/App Dynamics monitoring of new interface go live and upgrade efforts• Ensured SCOM/Splunk/App Dynamics monitoring and alerts are setup and tuned as interfaces transitioned to sustainment• Documented and tracked interface efforts• Provided management and engineering support to the test lab build-out efforts• Provided code review, testing, and approval of DevOps scripting efforts

Charleston, South Carolina Area

• Monitoring of HAIMS application critical systems and alerts• Managed the operations of monitoring tools• Managed operations staff and resources to ensure appropriate tasking• Served as primary point of contact for all Splunk and AppDynamics related items• Coordinated communication between Program office and partners groups about operation tools integration and configurations• Created alerts, reports, and dashboards as needed to streamline operations• Installed, configured, patched, and maintained Splunk and AppDynamics• Provided operation tools support to troubleshooting efforts and tiger teams for the HAIMS application as needed• Coordinated with other teams to facilitate integrating their applications into the operations tools• Architected solutions to ensure different teams had appropriate levels of access and control to the operations tools• Managed the inception of new interfaces to the HAIMS program• Served as primary contact for new interface efforts and provided coordination of other resources• Provided design review and validation feedback of new interfaces proposed architecture• Coordinated communication between Program office and partners groups for interface build-out and connection efforts • Coordinated and assisted with line of sight testing for new interfaces to HAIMS• Assisted with troubleshooting efforts related to interface issues • Coordinated and managed SCOM/Splunk/App Dynamics monitoring of new interface go live and upgrade efforts• Ensured SCOM/Splunk/App Dynamics monitoring and alerts are setup and tuned as interfaces transitioned to sustainment• Documented and tracked interface efforts• Provided management and engineering support to the test lab build-out efforts• Provided code review, testing, and approval of DevOps scripting efforts

Charleston, South Carolina Area

• Monitoring of HAIMS application critical systems and alerts• Coordination and support of technical efforts for new interfaces connecting to HAIMS• Documentation and tracking of interface efforts and test lab build-out• Monitoring of network and server infrastructure• Management of and build-out of the test lab network and firewall devices• Active Directory administration of servers and users accounts• Support of software deployments and patching• Monitoring of ports and preform line of site test to confirm connections of new systems and troubleshoot existing systems• Troubleshooting general user issues related to connectivity or system access errors• Monitoring of SQL database nodes health and cluster failovers• Windows server spin up and deployments• Managing VMware server environment • Ensure systems complied with security regulations and policies• Worked in a team environment to provide rotating 24X7 support of the server infrastructure

Mount Pleasant, South Carolina

• Supervised and managed contractors• Manage the Microsoft Windows server platform infrastructure• Active Directory administration• Exchange server administration • Managed and Supported Citrix server environment • Assisted supporting VMWare ESX server environment• Assisted supporting Network infrastructure • Ensure systems comply with security regulations and policies • Coordinated with vendors for required support • Worked in a team environment to provide rotating 24X7 support of the server infrastructure • Assisted with responding to server-related alerts • Assisted with major projects for the infrastructure team • Applied OS and system patches and upgrades on a regular basis, and upgraded administrative tools and utilities• Perform ongoing performance tuning, and resource optimization as required • Provided support to the Senior Network Engineer

Charleston, South Carolina Area

• Administered network policies, procedures, and standards• Enforces security procedures• Backup/restore, maintain, upgrade and troubleshoot including new server setup for Microsoft Servers including Exchange and DNS & DHCP servers• Administered user privileges including Active Directory accounts• Administered Mobile Device Management software and policies• Monitored and implemented contingency scenarios for voice and data networks• Analyzed and troubleshoot network communications failures and bottlenecks, including VPN, WAN and Internet connections• Maintained and updated documentation of network equipment and configuration• Conducted and validated server and network backups including log file backups and test restores• New user setup (AD account, email, phone, printer), orientation on usage as well as phone setup• Provided application & user support including training• Deployed anti-virus/anti-spyware checkers• Provided printer support and most of the printer maintenance• Network maintenance and monitoring• Maintained firewall rules/policies• Performed end user PC upgrades and support• Provided software support & maintenance working with third party vendors as appropriate• Provided Microsoft Office support• Provided remote support as required by clients employees• Help desk support for Windows Vista, 7, and 8 and their associated applications• Detected, isolated, documented, quickly reports, and resolves when system outages or problems occurred• Fielded calls, logged issues, documentation and performs first / second / third level diagnosis and troubleshooting

Goose Creek, South Carolina

• Supervised and managed other employees and contractors • Diagnosed hardware, software, and network problems on Dell, Compaq, IBM, Cisco, HP and Apple computers, phones, printers, routers, switches, and servers • Provided remote desktop support to various school and district office staff members and end users• Processed various IT Help Desk calls and tickets.• Configured and maintained Cisco VOIP phones and Unified Communications Manager • Installed, maintained, and supported various software products throughout the district• Maintained inventory and updated database of all technology equipment within each location• Maintained and installed Smart technology equipment (Smartboards, AirLiner, Sentio, and LCD projectors)• Maintained and troubleshot issues related to digital signage• Maintained IP based security cameras• Responded to work orders and analyzed user’s needs• Assessed network security issues• Created technical documentation, end user guides and Microsoft Visio diagrams

• Supervised and managed other employees and contractors • Diagnosed hardware, software, and network problems on Dell, Compaq, IBM, Cisco, HP and Apple computers, printers, routers, switches, and servers • Maintained inventory and updated database of all technology equipment within each location• Maintained and installed Smart technology equipment (Smartboards, AirLiner, Sentio, and LCD projectors)• Responded to work orders and analyzed user’s needs• Assessed network security issues