Aaron Ward Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Monitoring of CBIS applications various critical systems and alerts
• Managed the operations of monitoring tools
• Managed operations staff and resources to ensure appropriate tasking
• Served as primary point of contact for all Splunk and AppDynamics related items
• Coordinated communication between program office and partners groups about operation tools integration and configurations
• Created alerts, reports, and dashboards as needed to streamline operations

• Monitoring of CBIS application critical systems and alerts
• Managed the operations of monitoring tools
• Managed operations staff and resources to ensure appropriate tasking
• Served as primary point of contact for all Splunk and AppDynamics related items
• Coordinated communication between Program office and partners groups about operation tools integration and configurations
• Created alerts, reports, and dashboards as needed to streamline operations

Charleston, South Carolina Area

• Monitoring of HAIMS application critical systems and alerts
• Managed the operations of monitoring tools
• Managed operations staff and resources to ensure appropriate tasking
• Served as primary point of contact for all Splunk and AppDynamics related items
• Coordinated communication between Program office and partners groups about operation tools integration and configurations
• Created alerts, reports, and dashboards as needed to streamline operations

Charleston, South Carolina Area

• Monitoring of HAIMS application critical systems and alerts
• Coordination and support of technical efforts for new interfaces connecting to HAIMS
• Documentation and tracking of interface efforts and test lab build-out
• Monitoring of network and server infrastructure
• Management of and build-out of the test lab network and firewall devices
• Active Directory administration of servers and users accounts

Mount Pleasant, South Carolina

• Supervised and managed contractors
• Manage the Microsoft Windows server platform infrastructure
• Active Directory administration
• Exchange server administration
• Managed and Supported Citrix server environment
• Assisted supporting VMWare ESX server environment

Charleston, South Carolina Area

• Administered network policies, procedures, and standards
• Enforces security procedures
• Backup/restore, maintain, upgrade and troubleshoot including new server setup for Microsoft Servers including Exchange and DNS & DHCP servers
• Administered user privileges including Active Directory accounts
• Administered Mobile Device Management software and policies
• Monitored and implemented contingency scenarios for voice and data networks

Goose Creek, South Carolina

• Supervised and managed other employees and contractors
• Diagnosed hardware, software, and network problems on Dell, Compaq, IBM, Cisco, HP and Apple computers, phones, printers, routers, switches, and servers
• Provided remote desktop support to various school and district office staff members and end users
• Processed various IT Help Desk calls and tickets.
• Configured and maintained Cisco VOIP phones and Unified Communications Manager
• Installed, maintained, and supported various software products throughout the district

• Supervised and managed other employees and contractors
• Diagnosed hardware, software, and network problems on Dell, Compaq, IBM, Cisco, HP and Apple computers, printers, routers, switches, and servers
• Maintained inventory and updated database of all technology equipment within each location
• Maintained and installed Smart technology equipment (Smartboards, AirLiner, Sentio, and LCD projectors)
• Responded to work orders and analyzed user’s needs
• Assessed network security issues