• VERSATILE AND MOTIVATED IT PROFESSIONAL with over 14 years of experience integrating customer service, business, and computer networking skills to build, troubleshoot, repair, and secure hardware• ARTICULATE COMMUNICATOR who monitors IT infrastructure and expertly analyzes and assesses system threats, communicating critical anomalies and triaging incidents as necessary for Tier 2 and Tier 3 support• RESULTS-ORIENTED, CURIOUS INNOVATOR who actively maintains awareness of current technology best practices to optimize current systems and implement improved processes for client-facing software
Listed skills include Networking, Troubleshooting, Microsoft Office, Windows Server, and 1 others.