Aaron Robles Email & Phone Number

Miami, Florida, United States

• Consulted with faculty and other stakeholders to design high-quality hybrid and online courses that meet the academic unit's accreditation requirements and the Quality Matters Assurance standards.• Provided comprehensive instructional design support and ensured the maintenance of a diverse portfolio comprising 70+ existing online courses per semester.• Collaborated with Instructional Design Manager and Instructional Design Supervisor on assigned projects and committees to advance FIU Online initiatives.• Provided pedagogical consultation services to online faculty including, but not limited to, coaching, mentoring, and encouraging online teaching, accessible course design, learning best practices, and FIU Online quality and cost initatives.• Served as the H5P Tool Expert, designing resources to guide faculty and other Instructional Designers in the implementation of H5P in hybrid and online courses.• Ensured newly developed courses meet quality design standards and consulted with faculty in the writing and development of learning objectives.• Collaborated with Ed-tech CEO and developers to lead a department-wide beta test of newly developed H5P features, evaluating its effectiveness for integration into instructional design practices.• Developed and delivered faculty-focused trainings aimed at raising awareness of available Ed-tech tools and promoting accessibility best practices.• Collaborated with a cross-functional team to develop a prototype design for the FIU Online Pantherverse Website.• Responded to faculty requests and resolved course maintenance problems in a timely manner.

Miami, Florida, United States

• Supervised lower level staff, fostering individual development and team success through continuous evaluation, constructive coaching, and results-oriented motivation.• Managed logistical operations, ensuring accurate vehicle inventory reconciliation.• Collaborated with hub-level leadership to establish clear areas of responsibility for Customer Advocates, promoting their developmental growth and contributing to overall business success.• Effectively led day-to-day market operations to meet business needs and optimize efficiency.• Developed and delivered comprehensive training programs and step-by-step best practices for newly hired associates, laying the foundation for achieving excellence at the local hub.• Facilitated weekly meetings with leadership teams, focusing on personal growth and career development opportunities.• Assisted in the interview process for potential Lot Attendants and Customer Advocates, contributing to the selection of qualified candidates.

Miami, Florida, United States

• Designed and delivered personalized customer experiences by leveraging customer profiles and preferences through comprehensive consultation and research.• Supervised vehicle tower operations, consistently meeting or exceeding corporate-mandated quotas.• Created and facilitated comprehensive training sessions on logistical best practices, safety guidelines, and company policies pertaining to vehicle tower management.• Generated and processed temporary license plates, customer titles, and vehicle registrations in compliance with federal and state regulations.• Developed protocols and procedures for area-specific tasks, both within the local branch and in collaboration with partner branches.• Leveraged instructional design techniques and theories to develop and present logistical best practices, safety guidelines, and company policy regarding vehicle tower management.• Cultivated and maintained collaborative relationships with external vendors, ensuring efficient support for daily business operations.

Miami, Florida, United States

• Designed and delivered personalized customer experiences by leveraging customer profiles and preferences through comprehensive consultation and research.• Supervised vehicle tower operations, consistently meeting or exceeding corporate-mandated quotas.• Created and facilitated comprehensive training sessions on logistical best practices, safety guidelines, and company policies pertaining to vehicle tower management.• Generated and processed temporary license plates, customer titles, and vehicle registrations in compliance with federal and state regulations.• Developed protocols and procedures for area-specific tasks, both within the local branch and in collaboration with partner branches.• Leveraged instructional design techniques and theories to develop and present logistical best practices, safety guidelines, and company policy regarding vehicle tower management.• Cultivated and maintained collaborative relationships with external vendors, ensuring efficient support for daily business operations.

United States

• Responded in a timely manner to various situations regarding the youth by providing resolutions with enriched problem-solving skills• Assisted in the implementation of an environment emphasizing positive interactions to transform the minds of children and youth• Collaborated with consoler leader to provide appropriate developmental care as well as instruction for youths' well being• Developed a strong eye for detail, as it was essential to maintain control and safety of the youth• Learned the importance of following rules and regulations while interacting with children using approved guidance and development techniques• Performed other related duties as assigned or as directed.

Miami/Fort Lauderdale Area

• Oversaw maintenance of church grounds to ensure that all sites within the property are kept to high standards.• Implemented best practices to janitorial staff in scheduled property audits to ensure departmental quality standards are upheld• Completed documentation of workflow processes related to the maintenance team• Minor plumbing work, painting, waxing, and buffing floors.• Maintained outside landscaping according to city regulations.

Titanyen, Haiti

• Led state side Mission Trip teams traveling to Haiti in order to provide aid and support to multiple disadvantaged communities• Created, maintained, and facilitated general training for the benefit of missionaries on a weekly basis• Served as first point of contact for international teams working with our service organization• Provided training in individual communication, problem solving, and productivity skills for 15+ missionaries on a weekly basis.

Miami/Fort Lauderdale Area

• Worked closely with then Cash Manager to assist store and other team member to achieve metrics• Assisted the Cash Manager in performing till audits to ensure store and safe is balanced and ready for weekly deposits • Collaborated with Front End Manager to perform regular daily tasks, training, and troubleshooting of systems • Assisted in documenting workflow processes, observations, and employee filing• Supervised up to 15 front end associates in a single shift• Monitored, directed, and prioritized all store front-end activities in a fast paced high volume traffic retail environment.• Provided training/coaching, daily observations, and monthly performance reviews for all cashiers.• Authorized to give or approve discounts up to $500.00

Master'S Degree, International Business

Bachelor'S Of Science, Psychology

Activities and Societies: FIU Honors College