Aaron Johnson Email & Phone Number

Orange County, California Area

• Managed a team of 9 other logistics analysts.• Prepared data for Executive level presentations.• Worked in a multi-department team to find and eliminate sources of waste.• Helped prepare employee evaluations.

• Performed systematic analysis of logistics processes to identify areas of improvement.• Prepared and analyzed reports to make recommendations to increase efficiency and reduce costs.• Worked with regional distribution centers and carriers to ensure that product was delivered on time.• Developed and utilized programs for inventory control and accuracy.• Worked on special projects and cross-functional teams to support new business strategies, including researching and benchmarking industry best practices.

• Served as Head of West Coast New Hire Training to lead new employee training programs on customer service systems and techniques.• Awarded the 2014 Job Swap for exceeding company-wide goals for customer satisfaction and number of calls handled.• Collaborated with the email and VIP teams to troubleshoot issues from retailers and customers.• Provided verbal and written assistance for VIP customers and in escalated situations.• Worked with service technicians to ensure prompt resolution to service issues.

Covina, Ca

• Reviewed reports and documents for quality, consistency, grammar, and typographical errors.• Proctored clinical exams to ensure that clients adhered to all testing rules.• Resolved issues that occurred during client testing by providing clarification for exam questions.• Provided research support on a variety of topics by collecting and analyzing information.• Completed regular database backups to secure client information.• Provided technical assistance on office equipment operation.

Covina

• Researched best practices for emergency procedures and created comprehensive emergency plans for the administrative office and satellite location.• Compiled and evaluated existing emergency plans for over 20 community centers.• Designed and implemented staff trainings on emergency preparedness and professional development.

Glendora

• Provided excellent customer service by proactively identifying and addressing customer needs.• Knowledgeable in use of a register, taking inventory, preparing and receiving shipments.• Trained new employees on customer service techniques, products, and system usage.• Demonstrated extensive gaming experience and product knowledge to gain customer confidence.