Responsible for initial customer contact and customer service. Processing rentals, resolving overdue rentals, responding to escalations. Communicating with Service Department & Managers.

Forecast incoming work to various teams to identify focus areasReview daily results metrics and provide feedback and identify trends to the managerGive daily input/direction on the work allocation to optimize the efficiency of the team using metrics and forecasting of transactionsPartner closely with the Manager to drive strategic initiatives forwardOversee daily operational efforts of the team; direct employees on daily tasks while driving to achieve company metrics and provide coaching and feedback to the team as neededSolve issues as first line leader, escalate when needed; processes and maintains files concerning title and registration actions for all clients’ units, identifies researches and resolves all problems/concerns.Identify and providing coaching to employees where needed based on performance concerns identifiedNoting any performance trends of employees that require Manager intervention on.

Managed a team of 7 Lot Attendants and 20 field advocates. Setup daily and weekly schedules. Handle escalated customers and remedy situations utilizing tools at my disposal. First Day On-Board training and assist with further training working hand-in-hand with Training Mentors. Negotiated with vendors regarding pricing and service needs. Guided staff using metric-based directions (using Tableau and Salesforce). Assist with Vehicle Inventory fronthaul, backhaul, staging for deliveries. Purchasing office supplies and garage supplies. Maintained KeepTruckin/Motive records and perform 1:1's with Advocates with performance issues. Lead by example and attempt grow staff into future leaders.

As a Customer Advocate, Field Operations, I was the face of Carvana and a customer’s first in-person interaction with a Carvana employee.This position is responsible for facilitating and coordinating the delivery of purchased vehicles to customers. As a Customer Advocate, Field Operations:Frequently interact with customers in person, by phone, email, and text.Coordinate with customers the delivery of vehicles purchased from Carvana.Keep and maintain accurate detailed notes of customer interactions.Complete a pre-delivery checklist to assure the vehicle is ready for delivery.Promptly respond to customer requests and assist customers to resolve issues and complaints.Resolve complex issues with guidance from others.Put together fun customized care packages.Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.Accurately complete customer paperwork.

As a Customer Advocate, Field Operations, I was the face of Carvana and a customer’s first in-person interaction with a Carvana employee.This position is responsible for facilitating and coordinating the delivery of purchased vehicles to customers. As a Customer Advocate, Field Operations:Frequently interact with customers in person, by phone, email, and text.Coordinate with customers the delivery of vehicles purchased from Carvana.Keep and maintain accurate detailed notes of customer interactions.Complete a pre-delivery checklist to assure the vehicle is ready for delivery.Promptly respond to customer requests and assist customers to resolve issues and complaints.Resolve complex issues with guidance from others.Put together fun customized care packages.Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.Accurately complete customer paperwork.

The STC Advocate role was a unique combination of a few different things but long story short, I was the face of Carvana.Delivering a uniquely special experience to each and every one of our customers.Prioritized safe driving and to maintain a clean driving record.Completing customer paperwork with incredible accuracy.You’ll also be a team player by assisting other team members with various tasks as necessary.Keeping detailed notes in our customer tracking system.Assisted with Detailing vehicles for delivery during my downtime.Learned and prepped paperwork for delivery advocates.

Maintain Social Media Presence. Produce, edit and publish Videos regarding the services provided. Inventory and Cycle Counts. Field Service Management Administrator. Customer Service Administrator.

Answer incoming calls.Warm calling potential leads.Booking Comfort Advisers to meet consumers about our products.Scheduling service calls.Responding to Company Feedback by consumers.Contract renewals.

This position is responsible for assisting customers with orders, memberships, subscriptions, and general questions. Duties will include answering phone calls, coding and entering orders, processing mail, posting payments, data entry, and processing customer service inquiries in a timely manner.

As a customer service representative for YKK AP America, I interacted with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services. Essential Functions and Key Responsibilities:Communicates with customers by phone or in person and receive orders.Performs order entry by keying purchase information into the computer program.Handles and resolves customer complaints and billing issues.Acts as liaison between customers, sales group, and manufacturing facility.Assists customers with the pricing of standard materials.May solicit sales of new or additional products.Other duties as assigned.

Producer of all Audio/Video productions as required by all divisions of WNW, Inc.Created and maintained numerous databases regarding information on associated performers, staff and assistants.Managed the Audio/Video staff containing of two assistants and myself.Created & Maintained Website based on Joomla Content Management System.Managed the Website staff containing of four assistants and myself.

E -Commerce sales & customer service associate.Responsible of all aspect concerning the efficiency of the corporate Web site.Interact with customers’ demands true the Web site.Managing the Web customer product orders.Responding timely to customers Email's.Managing all the secondary sites : EBay sales; Amazon sales interface with Facebook; Twitter; andother social network’s to gain potential customer attention for the products.The Candidate has to be very knowledgeable in all aspect of Web sales & computers.

Oversee front-office operations and provide impeccable customer service.Answer phones, deliberate problems and schedule appointments accordingly.Information Technology Support for Employees.Prepare complex reports for incoming/outgoing phone calls and service tickets created, ensuring full compliance with company requirements.Conduct small-group sessions on computer related program training.Rapidly learn and master varied computer programs.

Answer phone calls, deliberate problems and schedule appointments accordingly.Fill out Credit Card slips for C.O.D. account payments.Create, edit and maintain proposals and quotes for residential jobs accordingly.Information Technology Support for employees.Ordering materials to complete jobs.Maintaining a Daily, Weekly, Monthly and Yearly call log.Researching and Maintaining Information regarding materials for jobs.Perform various office duties.

Enter and maintain customer and vendor information.Create, edit and maintain proposals, quotes and invoices accordingly.Receive and maintain bills, invoices and statements.Schedule appointments and perform various office duties.

Editing Photos/Videos.Receive and process orders.Process Credit Card transactions.Transfer and Archive Videos.Create and Maintain Marketing Website Pages for Daily Distribution.

Order and receive title work through abstractors, surveyors and numerous other sources.Compiled Excel spreadsheets of survey orders to be processed.Customer service representative duties, reporting to 10 different offices nationwide.Locate missing title work, surveys and contracts in preparation for settlements.Prior history of title examination for refinances.Prior history of processing binders and documents in preparation for settlements.

Researched and prepared database of library inventory.Researched, prepared, and updated Excel spreadsheets to enable cost recovery of computer-assisted research.Maintained and updated database of firm contacts, including web research and telephone inquiry to ensure accuracy of informationPerformed various other tasks as assigned.