Aaron Siegel Email & Phone Number

Responsible for selling and accurately scoping Professional Services projects in the Enterprise space, maximizing client success and company revenue.- Closed largest Professional Services opportunity in Services history- Drive Professional Services opportunities that contributed to the region consistently exceeding quote/plan andachieving 30%+ YoY Professional Services bookings growth- Collaborate with Sales, Success and Solution Consulting internal partners to showcase the value of Services- Present, run discovery and help solution with Zendesk’s largest and most complex customers- Create reporting to enhance visibility into Professional Services opportunities at all levels- Evolve framework for complex scoping, including supporting collateral- pitch decks, scoping tools, proposals, and SOWs

Greater New York City Area

- Create, design, implement, and curate:• On-boarding program and certification (managerial feedback indicates “most knowledgeable new hires to date”)• Role specific training curriculum and certification (first of its kind)• Product Subject Matter Expert training programs (receiving over 4.5 out of 5 feedback from participants)• Semi-annual all hands CS training (receiving over 4.5 out of 5 feedback from participants)• Web application that delivers all tools, assets, knowledge sharing and best practices for the CS team (first of its kind already saving multiple man hours on projects)- Collaborate with global teams to deliver curriculum, programs, tools and assets

Greater New York City Area

Manage multi-million dollar accounts for enterprise clients including Starwood and American Express.- Increase overall client satisfaction by providing strategic and technical consulting, anticipating trends, prioritizing and advocating for new feature requests and bugs and overall championing clients needs- Develop data driven account plans to drive accounts forward and to share with internal executives- Establish key performance indicators for clients and tailor their digital engagement program to meet these needs- Conduct in-depth client performance analysis to drive ROI for clients

Greater New York City Area

- Managed accounts and new launches for clients with revenues ranging between $100 million and $2.5 billion; clients including Samsung, Neiman Marcus, and Intuit Financial Services- Created best practices and corresponding documentation and training sessions for employees on product implementation- Provided pre-sales support and customer care from end-of-sale through post launch- Collaborated with global product managers on a new platform rollout

Greater New York City Area

- Trained new and existing clients on various cross-channel products and identified growth opportunities to further drive success- Provided consulting services to clients on best practices and industry trends

PROJECT & ACCOUNT MANAGEMENT- Draft and manage budgets, estimates, timelines and development schedules- Create project plans including strategy, business/functional requirements, scope of work, and project goals- Engage with clients from concept to launch, and post-launch support- Manage and serve as a point of contact for clients and third parties - Write help and procedure documents, and train clients- Initiated and created client documentation materials to capture technical details, timelines, contacts, etc.- Manage and lead the work of our geographically distributed, multi-disciplined team environment- Established, implemented and maintain a wiki to aid information sharing, project tracking, etc.WEB DEVELOPMENT- Create and manage over a dozen web-based products- Developed a highly social WordPress website that sees 125,000 unique visitors a month- Migrated over 100,000 articles and data records between two CMSs- Created an annual financial survey with 1,500 questions based on the Django framework- Developed a database and document management system in a custom Perl framework- Select the most appropriate technology for projects- Ensure standards compliance; test, debug and QA the work of myself and others on the team- Deploy software, databases and applications; procure, configure and maintain servers and infrastructureBUSINESS PLANNING & DEVELOPMENT- Conceived and executed a marketing plan to reach potential clients- Conduct market research, sales forecasting, promotional planning, and performance analysis- Develop and expand business goals (including defining product offering and creating a mission statement)- Created a customer satisfaction survey to assess the best way to reach current clients and serve them- Established, implemented and maintain a wiki to aid internal communication and business decisions

PROJECT MANAGEMENT- Managed and supported all technology initiatives and the work of the organization’s Strategic Plan- Collaborated as a stakeholder in rebranding (all print and digital communications, logo, and name)- Hired and managed consultants, software/hardware vendors, and hosting solutions- Created and managed a master project plan (including timelines, budgets and risk/need assessments)- Established the project commencement and post-mortem processes for all technology projects- Managed the development and availability of over twenty websites- Lead the software selection process for all new products- Developed, managed and implemented the first system to enable the delivery of online member services- Assessed and met needs, resolved issues, and first line of contact for clients while in the Member Services roleTECHNOLOGY MANAGEMENT- Installed, monitored, maintained and upgraded all hardware, software and networks- Provided network, system, and database administration- Established and enforced network/system polices- Provided orientation, training and technical support for all staff- Designed, coded, implemented, and supported the office’s first intranet site

Ba, Arts Management; Minor: Business Administration

Education record

School Of Continuing Professional Studies

Activities and Societies: Completed the Web Page Development with XHTML and CSS course