Currently a manager-of-managers leading a department of 27, sustaining innovation on the Canvas LMS with 6 million DAUs and over $400 million ARR.I lead with a combination of mission-oriented metrics (teacher efficacy, student outcomes and engagement), business metrics (CSAT, avg contract value, net revenue retention, COGS), and DevEx / employee engagement metrics.Current focuses include:- Onboarding new engineering teams- Improving the new customer onboarding & LMS import experience- Modernizing a 15+ year old Ruby codebase- Scaling to support ever larger courses and learning institutions- Inventing easier and more flexible ways to manage course content- Securely and reliably serving many petabytes of educational content- Creating features to support more educational methodologies, like competency-based assessment.

Taught course on Strategy Implementation for MBA students. Lecture topics include organizational design, managing with metrics, aligning incentives, and general management.

Building developer productivity tools.

Worked on scaling and sustaining socio-technical systems with org-wide impact. Specifically, I:* Designed and built event bus system to enable us to decompose a monolithic service.* Founded Engineering Standards Guild in Nov 2022. In its first month, it defined, promoted, and trained SWEs on consistent practices for error handling, structured logging, & code reviews.

* Implemented new team capabilities, including: continuous delivery, feature flags to safely test in production, a production readiness checklist, a security bug bounty program, and a robust Incident Response process with blameless learning reviews, and infrastructure-as-code.* Founded our Operational Excellence cross-functional team to better deliver high availability, low latency, and high quality product features. Result: in the last 6 months, we hit our quarterly 99.95% availability target, reduced site latency by ~25%, and saved several hours of work per engineer each week by fixing >100 long-standing bugs.* Guided our SOA roadmap, migrating from a Ruby on Rails/Postgres monolith to small, well-bounded services (usually TypeScript, AWS Lambda, and DynamoDB).* Managed 9-month frontend migration from Rails-rendered HTML to statically-generated React-based pages to improve time-to-first-byte latency and availability.* DRI and program manager on the Tech team for Glossier's 2019 Black Friday Sale and Peak Holiday readiness. Result: 100% site availability, all services remained within SLOs, and we met ambitious sales targets during our highest traffic days.* Worked with exec leaders to define and hire roles outside engineering, like Director of IT and Head of Security.Held various roles as needed: individual contributor, and manager-of-managers with a team of 18 developers.

• Served as interim executive leadership during search for VP of Engineering• Coached tech leads and managers on roadmap planning, mentoring, and conflict resolution• Implemented a performance evaluation and compensation plan for 28 engineers to improve transparency and reduce bias• Overhauled hiring and onboarding processes to consistently set candidates up for success• Responsible for multi-million dollar engineering services budget• Built tooling focused on site reliability, developer productivity, and infrastructure provisioning

* Write code using Ruby on Rails, MySQL, & Javascript* Coordinate developer resources, run daily scrums* Design & improve system architecture

Primary developer for islandoo.com, a British social networking web site aimed at recruiting talent for reality television shows.

* Manage multiple development priorities and daily technical tasks* Maintain mirror servers in 15 countries* Support thousands of international academic faculty and researchers* Implement policies and modular software services to maximize long-term maintainability