Aaron Swicker Email & Phone Number

Florida, United States

Clearwater, Florida, United States

Provided architectural designs and proof of concept research/development for future state of Pinellas County Network and Telecom services. Member of leadership team handling strategy and tasks to successfully deliver projects to technical teams for implementation and ongoing support.

Clearwater, Florida

Provided operational support and implementation of networking gear and network services for ~100 sites within Pinellas County. Worked closely with other agency IT personnel and groups to ensure timely response to outages and new implementations of services at a variety of locations and use cases.

Tampa/St. Petersburg, Florida Area

Integral partner in the monitoring and resolution of network related alarms as they arise across the Verizon Wireline and Verizon Wireless footprint.Engage telecom partners as needed to resolve WAN circuit troubles ranging from DS0 circuits to 10GIG backbone links.Continuous resolution of LAN/WAN access issues as they arise whether it be domestic or international locations. This includes escalated issues that cannot be handled by the local help desk.Provide application support in the event critical programs needed to maintain daily operations of the business are lost. This includes collaborating with internal partners to troubleshoot issues and determine root cause.

Greater Boston Area

Facilitated the installation and maintenance of FiOS and Copper POTS customer lines. Ran new aerial/buried drop wires, issued field cross connects, and installed demarcation equipment at customer homes and businesses along with the activation of the same equipment. Worked with heavy machinery to splice and repair damages to Verizon facilities.

Tampa/St. Petersburg, Florida Area

Appointed as the project lead for the LD network provisioning regression testing to ensure acceptable levels of reliability were maintained for the core provisioning applications between production releases. Served on cross-functional team to execute function testing needed to migrate legacy mainframe based provisioning system to a new mid-range Java based application. Performed site visits to identify production user pain points in current operational processes and formulate solutions enabling the team to deliver improvements on customer deliverables.Key partner in the Next Generation ROADM project that focused on the deployment of next generation layer one fiber switching equipment to support new portfolio of products.

Danvers, Ma & Henrietta, Ny

Provided premier client support by listening to gain an in-depth understanding of their overall needs and providing the appropriate solutions.Maintained, repaired, and serviced client technology and devices.Communicated technical jargon into language clients could easily understand.Successfully met sales objectives through selling customized repair packages.Served as one of the key agents for multiple locations.

Gloucester, Ma

Supported the facilitation of a headquarter wide conversion from Cisco wireless APs to Aruba wireless APs. This included maintaining contractor relations and planning throughout the conversion process and conducting site surveys upon the completion of the project. Performed building surveys to identify weak zones and oversaw the provisioning of APs to ensure a solid connection.Assisted with the co-location relocation of servers, equipment and virtual network connections from one physical location to another while minimizing downtime and loss of revenue.Served as the primary contact for network connectivity opportunities that entailed responding to and resolving trouble tickets at multiple facilities. Led the network device diagramming initiative, which consisted of creating a Visio diagram of all wiring closets at the headquarters and racking the equipment with descriptions of uplink port destinations.

Applied Networking And Systems Administration

Activities and Societies: Paintball TeamB.S. in Applied Networking and Systems Administration which covered aspects such as network design.

Information Technology, 9-12

Activities and Societies: National competitor for SkillsUSA, Student representative to the school committeeEnrolled in a three year IT.