Client Operations Specialist - Team Lead
CurrentDuties & Responsibilities-Support assigned Account Managers by proactively monitoring existing business with timely generation of quotes, validation of service contracts, auditing and management of all aspects of the pipeline using Salesforce.com (CRM system).-Provide outstanding and enthusiastic customer service and communication both by phone and email. Respond quickly and accurately to requests from inside resources as well as outside clients.-Prepare and submit accurate orders to purchasing. Help ensure deals are registered through partnership with Deal Registration Desk.-Responsible for effectively communicating and positioning Partner and authorized support programs within the partner community and installed base. Develop and maintain an in-depth knowledge of Partner programs and services.-Provide detail reporting and asset tracking for clients on an as-needed basis-Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely renewal quotations for products and services.-Act as liaison between Account Manager and operations/services organization