Executive Director, Marketing Data Services
Current• Provides oversight and direction to a team of business intelligence and research analysts• Designs and executes research/analyses to support strategic development of services and leverages primary and secondary research to drive deeper customer understanding and revenue impact• Identifies best practices and emerging trends that may signal change or have implications for partners' enrollment efforts, including technological innovations which may impact or support higher… Show more • Provides oversight and direction to a team of business intelligence and research analysts• Designs and executes research/analyses to support strategic development of services and leverages primary and secondary research to drive deeper customer understanding and revenue impact• Identifies best practices and emerging trends that may signal change or have implications for partners' enrollment efforts, including technological innovations which may impact or support higher education• Analyzes competition and identifies potential marketing opportunities and threats as well as participates in forecasting services and markets; takes ownership of the internal and external management of the market research process• Interprets business issues into concise market research objectives and market research studies with clear and specific deliverables and presents findings to marketing and senior management personnel• Functions as a process manager for all marketing-related reporting• Creates, maintains, and administers marketing department's reporting systems• Evaluates and selects new software and services to be used for marketing reporting• Sets and oversees the documentation and communication of policies for marketing reporting, collecting and acting on input from Business Analytics and Enrollment departments• Collaborates with internal marketing managers and directors in developing budgets for each inquiry source• Troubleshoots issues with data, utilizing necessary resources from other departments• Submits change requests and recommends system enhancements with ITS and performs functional and quality testing when changes are made to the system• Develops new reports and reporting tools as needed by the marketing department or management as well as external customers Show less