-Support 27 Division 1 teams, ensuring compliance with NCAA Bylaws and College of the Holy Cross standards-Coordinate all aspects of game setup and breakdown, while serving as primary liaison to visiting teams-Ensure smooth operations for a 62,000-square-foot practice facility, 3,500-seat arena, hockey rink, pool, and sports medicine center-Point of contact for the Athletic Department, educating visitors on policies; maintaining the highest level of customer… Show more -Support 27 Division 1 teams, ensuring compliance with NCAA Bylaws and College of the Holy Cross standards-Coordinate all aspects of game setup and breakdown, while serving as primary liaison to visiting teams-Ensure smooth operations for a 62,000-square-foot practice facility, 3,500-seat arena, hockey rink, pool, and sports medicine center-Point of contact for the Athletic Department, educating visitors on policies; maintaining the highest level of customer service-Perform equipment/uniform upkeep and administration, ensuring all practice/game-day essentials are ready and in optimal condition-Provide logistical coordination for travel, including transportation/lodging arrangements, ensuring seamless operations for away games-Foster communication and collaboration between student-athletes and coaching staff, managing scheduling updates and travel plans Show less

- Assisted business account executives and regional directors with broker engagement and relationship building to optimize sales- Developed product rollouts designed to grow business-to-business (B2B) sales through the expansion of product mix across all lines - Performed KPI pipeline audit, created year over year pivot tables for sales by regional director, showing profits and losses by product - Participated in broker meetings, collaborated with cross functional teams… Show more - Assisted business account executives and regional directors with broker engagement and relationship building to optimize sales- Developed product rollouts designed to grow business-to-business (B2B) sales through the expansion of product mix across all lines - Performed KPI pipeline audit, created year over year pivot tables for sales by regional director, showing profits and losses by product - Participated in broker meetings, collaborated with cross functional teams to integrate technology, and improve business operations - Collaborated on Capstone Project including B2B app enhancements for efficient broker communication and robust broker transaction platform; presented actionable solutions to senior leadership- Utilized technology, including Geographic Information Systems (GIS) and Excel, to support and streamline sales team operations- Completed weekly training focused on enhancing sales acumen and business developmentKEY ACHIEVEMENTS- Strengthened leadership, problem-solving, and analytical skills through hands-on projects and collaborative efforts- Utilized skills in financial statement analysis to develop sold pipeline and present results to regional leadership - Took initiative in customer meetings, providing insights and demonstrating leadership in sales processes and client engagement- Gained in-depth exposure to Group Benefits products technology including the GIS integrated services system conversion Show less

- Managed 2 counselors and 6 counselors-in-training in upholding YMCA, American Camp Association, and New Jersey Licensing requirements for a 125-year-old association of YMCAs, the largest in the state of New Jersey with 181,000 members- Supervised, coached, and mentored campers in a premier YMCA camp located on a 70-acre college campus; instilled the Four Core Values of the YMCA in all activities-Partnered with leadership to cultivate a mission-driven, inclusive environment… Show more - Managed 2 counselors and 6 counselors-in-training in upholding YMCA, American Camp Association, and New Jersey Licensing requirements for a 125-year-old association of YMCAs, the largest in the state of New Jersey with 181,000 members- Supervised, coached, and mentored campers in a premier YMCA camp located on a 70-acre college campus; instilled the Four Core Values of the YMCA in all activities-Partnered with leadership to cultivate a mission-driven, inclusive environment, ensuring engagement and participation from all campers- Communicated camper achievement, built community, and facilitated peer-to-peer connections with a diverse camp population; trained in federal, state, and local DEI laws and YMCA DEI policies Show less

- Provided high-level seasonal customer service and sales support for a major lifestyle clothing retailer - Managed and negotiated customer service escalations and peak/holiday store traffic- Communicated with customers about promotions to increase revenue using consultative techniques

- Provided entry-level customer service and sales support; processed sales and return transactions, organized and enhanced product visibility