Aaron Zarwan, Mba Email & Phone Number

Boston, Ma, Us

New York, Ny, Us

• As a GLG Network Member, I bring 20+ years of experience in business development, sales, marketing, account management, Customer Success, CI, CX, operations, strategy, and leadership. I help customers thrive on technology change resulting in exceptional client experiences and sustainable growth.• GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise

Cambridge, Ma, Us

• Drove new business and client retention by serving as a trusted advisor, and customer success executive to Fortune 500 Clients resulting in high retention rates and growth for $494 M+ business.• Led exchanges among senior business and technology leaders that enabled them to turn data into insights and insights into action resulting in improved Customer Experience. Topics included: Elevating the Voice of the Customer, Storytelling for Budget Season, Building The Future of Work, and design thinking.• Met and exceeded yearly and annual revenue goals. Developed cloud-based Customer Success Plans, drove execution, and tracking of KPIs resulting in high renewal rates and annual recurring revenue. • Co-authored Forrester report, "How The Insights Center Of Excellence Powers Adaptive Enterprises: Learn From Five Leaders". • Delivered and communicated ROI for Clients throughout the customer journey. Conducted proof of concept calls, onboarded new Clients, and built Customer advocate pipeline, resulting in new business and ARR.• Challenged thinking and led change that resulted in improved product alignment.• Mentored and trained new Customer Success Managers, Account Managers and Account Executives.

Cambridge, Ma, Us

• Designed, developed, marketed, and hosted ~18 virtual and 3 in-person events annually for Fortune 500 Clients.• Consistently exceeded yearly and quarterly plans and finished Q2 2020 at 149% over Plan.• Aligned with sales and product management to drive overall commercial success and ensured revenue growth. • Promoted the adoption, best practices, and innovation of digital platforms to better serve Customer Insights, Analytics, Marketing, and CX Professionals.

Cambridge, Ma, Us

• Consistently exceeded quarterly and yearly goals. Promoted to Sr. Advisor. • Led the development of curriculum for virtual and in person meetings.• Partnered with sales teams, surfaced consulting opportunities, created marketing materials, retained existing clients, and drove new business for $3.2M product. • Created Success Plans to ensure a positive Client Experience and Client retention.• Managed strong relationships and strategic partnerships with Chief Data Officers, CX professionals, and senior digital marketers.• Nurtured a deep understanding of members’ top business challenges.• Synthesized prospecting and selling activities to retain and grow client commitment.• Facilitated events, workshops, webinars for executive network.• Conducted proof-of-capability calls with prospective members.

Boston, Ma, Us

• Proactively identified business opportunities and cultivated relationships with C-level clients and prospects while acting as a trusted advisor to companies with $23 Billion-$200.5 Billion in operating revenue.• Connected and recruited cross-industry business and technology senior executives of Fortune 500 companies in the areas of Cybersecurity, Digital Innovation, Internet of Things, IT Strategy and Transformation, Infrastructure and Operations, Cloud Computing and Big Data and Analytics. • Drove the creation and growth of new communities including the Big Data and Analytics Accelerator in conjunction with C-level executives and the President and Vice President of ICEX.

Boston, Massachusetts, Us

• Increased revenue of cloud based product and created new business opportunities by helping C-level executives, marketing and Knowledge Management professionals meet their strategic initiatives in 18 different industries including: Energy, Clean Tech, Advanced Materials, Biotech, Environment, Food and Beverages, Semiconductor Manufacturing, Pharmaceuticals, Instrumentation and Sensors, Fuel Cell & Battery Technologies, Healthcare, Nanotechnology and IT.• Mentored and trained new Business Development Managers on Best Practices.• Led Business Development organization in bringing on the most new Clients contributing to a 20.3% increase in year over year revenues and a 59% increase in revenues from 2010-2013.• Established a collaborative business relationship between BCC Research and Fortune 500 companies, government organizations, startups and universities.• Consistently overachieved monthly and yearly goals.• Helped business leaders analyze competitive landscape in IT Security, Machine Learning, Life Sciences, Energy and Robotics.• Built and executed effective sales and marketing campaigns, measured results, and renewed Clients to drive revenue growth.• Managed leads utilizing Salesforce.com, HubSpot, company intranet, Outlook and Excel.

Chestnut Hill, Ma, Us

• Presented Business Plan of Sociable AI System to Venture Capitalists. • Recognized for completing winning consulting project for CCAFM.• Completed courses in Leadership, Managing People and Organizations, Sustainability, Financial Management, Information Systems, International Consulting Project, International Management Experience: Europe, Marketing, Statistics, Wireless and Mobile Business, and Strategic Management.

Cambridge, Ma, Us

• Managed 35 existing clients while maintaining a quota revenue mix of $675,000- $1.2 million.• Prospected, and generated incremental revenues from existing clients by selling additional services.• Qualified needs of technology marketers, CEOs, analyst relations professionals and CMOs.• Closed business and achieved enrichment goals by maintaining an appropriate incremental sales pipeline.• Produced accurate and timely forecasts.• Grew relationship with SEM account from $22,000 to $53,000. Grew relationship with configuration audit vendor from $65,000 to $77,540.• Overachieved yearly goal and finished at 123% of plan.

Cambridge, Ma, Us

• Led a team of 7 enabling them to meet and exceed goals. • Created and defined goals for Vendor Relations Specialists and worked with Forrester resources to assist in the achievement of individual goals.• Shaped and oversaw Forrester’s citation policy; a crucial component in upholding Forrester’s integrity and brand in the marketplace.• Mentored and trained new Vendor Relations Specialists.• Collaborated with teams across Forrester to continuously improve processes and enrich accounts including Oracle, IBM, Deloitte and Microsoft.• Interfaced directly with Clients and employees to implement Intellectual Property guidelines.• Presented best practices on utilizing reprints of Forrester’s Research which grew 24% to $3.8 million in 2006.

Cambridge, Ma, Us

• Protected Forrester’s Intellectual Property Rights. • Created and developed intellectual property guidelines in conjunction with Research, Marketing, Consulting and the President of Forrester Americas.• Trained Forrester analysts and employees on Forrester’s citation policy and ensured that the policy was the foundation of a consistent and unified message across the entire organization.

Cambridge, Ma, Us

• Published weekly, monthly and quarterly updates about briefings held at Forrester.• Analyzed and presented trends about Forrester’s Briefing process to the vice presidents of Research and Client Operations, process enhancements were implemented based upon the findings.

Cambridge, Ma, Us

• Developed a strong comprehension of Forrester’s research topic areas. • Ensured that the guaranteed response time of briefing requests decreased by 2 business days.

Cambridge, Ma, Us

• Recruited students for accelerated 1 year MBA program, Ranked 16th best business school in the U.S. by Economist Intelligence Unit.• Reviewed MBA student applications.• Ensured Customer Success and provided customer service for all-Inclusive vacation product through GAV division.

Providence, Rhode Island, Us

• Conducted Competitive Intelligence and created marketing content for SaaS CRM startup.

Mba, Global Management

Intellectual Property Law

Ba, Latin American Studies

Semester At Sea

Education record