Aarush Gupta Email & Phone Number

New York, Ny, Us

Purchase, Ny, Us

Purchase, Ny, Us

Purchase, Ny, Us

Purchase, Ny, Us

Pittsburgh, Pa, Us

- 95706 - Object Oriented Analysis & Design --> Assisting Prof. Neelam Dwivedi to help ≈35 students with their coursework along with proctoring and grading their submissions and exams. Additionally, conducting office hours in order to provide mentoring & help students 1:1.

Pittsburgh, Pa, Us

- 95702 - Distributed Systems for ISM --> Assisting Prof. Martin Barrett, Prof. Michael McCarthy & Prof. Joseph Mertz to help ≈150 students with their coursework along with proctoring and grading their submissions and exams. Additionally, conducting office hours in order to provide mentoring & help students 1:1.

Mumbai, Maharashtra, In

- Voice Assistant Driven Workplace Experience (VAWE) is a voice assistant solution for business executives to increase their productivity and efficiency by using "Alexa" as a virtual assistant to perform some of their daily critical business tasks related to emails, calendars and notifications.- Building a POC with Alexa Developer Console, Javascript & NodeJS to enable an Amazon Alexa skill to integrate with an outlook account and help the user to respond to emails, send calendar invites, prioritize emails and get reminders for various meetings & events throughout the day by using the voice commands over Alexa.

San Jose, Ca, Us

- Worked on front end web development using HTML, CSS, Javascript, AngularJS for Cisco’s internal IT applications and Cisco's customer facing e-commerce website – ‘Cisco Commerce Workspace’ (CCW) being catered to 90,000 customers for purchases daily.- Service Lead for ‘Cisco Commerce’, Cisco’s biggest portfolio, in their ‘Order & SCORE’ domain.- Lead for SCORE (Sales Control Rules Engine) application for end to end issue handling and all business interactions.- Introduced processes to automate 3400 cases per year in the SCORE domain.- Developed an application to map and notify support engineers and analysts regarding actionable alerts coming from different sources (JVM alerts, cron/Tidal jobs) across all IT domains (Commerce, Finance, Customer Care, HR, etc.) using Neo4j and showing their impact to the business processes. This helped in pro-active monitoring of issues, avoiding multiple escalations and downtime.

San Jose, Ca, Us

- Worked on front end web development using HTML, CSS, Javascript, AngularJS for Cisco’s internal IT applications.- Service Lead for ‘Cisco Commerce’, Cisco’s biggest portfolio, in their ‘Order’ domain.- Reduced the case backlog for escalated cases by 50% thereby increasing customer satisfaction by process and application development.- Developed a tool to analyze customer sentiments to provide in-depth insights into case resolutions reducing case backlog & resolution time.

San Jose, Ca, Us

- Performed UI changes and dashboard enhancements for ‘Task Social’, an issue tracking and project management tool used within Cisco.- Collaborated on building an ionic mobile application to provide high level quarterly earnings for senior management.

Waterloo, On, Ca

- Worked on enhancing functionalities, user interface and defects for ‘BIRT Designer Pro’, an analytics suite which helps in creating dynamic reports with embedded analytics, data visualizations and customizable dashboards.- In-depth understanding of Scrum Process & Agile Development Methodologies along with various company products and services. - Participated in 2 sprint cycles.

Armonk, New York, Ny, Us

- Developing applications using Xcode with objective-C for iOS platforms and implementing mobile analytics for the same in order to obtain real time data from the app such as users, activity, etc.

Paris, Île-De-France, Fr

- Received the prestigious 'French Government Charpak Scholarship' for the year 2014.- Built a MATLAB based program in order to perform edge detection for 3D terahertz - images via k-means clustering by applying the concept of Graph Cuts. Also, obtained the segmented image from the same.

New Delhi, New Delhi, In

- Volunteered with the think tank and helped in preparing and updating their database on environmental experts.

Master'S Degree, Information Systems Management

Bachelor Of Technology (B.Tech.), Computer Engineering

Higher Senior Secondary, Physics, Chemistry, Mathematics, Economics, English