Aarushi Saraf Email & Phone Number

Gurugram, Haryana, India

-As a dedicated liaison between clients and Gartner's Expert community, I specialize in addressing complex technology and business challenges. As the initial point of contact for many Gartner clients and prospects, I ensure a seamless and positive client experience with professionalism and a strong customer service orientation.-I collaborate closely with research analysts, sales teams, and client service representatives to align client needs with Gartner's research deliverables… Show more -As a dedicated liaison between clients and Gartner's Expert community, I specialize in addressing complex technology and business challenges. As the initial point of contact for many Gartner clients and prospects, I ensure a seamless and positive client experience with professionalism and a strong customer service orientation.-I collaborate closely with research analysts, sales teams, and client service representatives to align client needs with Gartner's research deliverables, including reports and analyst inquiries.-I excel in managing client inquiries within SLA, leveraging strong interpersonal and relationship-building skills, and thriving in a virtual global team environment. Show less

Indore, Madhya Pradesh, India

About 1.5 year of experience as a Subject matter expert , handling complaints, and feedback in a professional and efficient manner in a B2B setting.-Strong problem-solving and critical thinking skills, with the ability to identify and resolve customer issues quickly and effectively.-Proficient in Excel, including advanced functions such as VLOOKUP, Pivot Tables, and Charts-Track progress on assigned tasks and communicate progress to Project lead using various CRM tools… Show more About 1.5 year of experience as a Subject matter expert , handling complaints, and feedback in a professional and efficient manner in a B2B setting.-Strong problem-solving and critical thinking skills, with the ability to identify and resolve customer issues quickly and effectively.-Proficient in Excel, including advanced functions such as VLOOKUP, Pivot Tables, and Charts-Track progress on assigned tasks and communicate progress to Project lead using various CRM tools (Jira, Confluence, etc.)-Documentation and Reporting : Recording timesheet ,KPI, client feedbacks and queries and logs.-Ensured the , PHI, HIPAA compliance policies are adhered to.-Created monthly and quarterly reports for higher management using data visualization techniques.-Proficient in using CRM software, Microsoft Office, and other customer service-related tools,Nice Incontact, JIRA etc. Show less

Master Of Business Administration - Mba, Project Management

Master'S Degree, Biomathematics, Bioinformatics, And Computational Biology

Complete coursework in Bioinformatics, where I utilized my advanced knowledge of computational biology and data analysis to contribute.

Bachelor Of Science - Bs, Biotechnology, 7.2 Gpa

Bachelor's degree in Biotechnology Proficient in biology, chemistry, physics, math, and computer science, as well as core courses.