• Job functions and Responsibilitieso Provided tier 2 Helpdesk Support of MSSP clients and serviceso Proactively monitored and troubleshot managed network assetso Maintaining managed backup solutions, Servers, Workstationso Log and track calls using incident/problem management database, and maintain a history records and related incident/problem documentation.o Mobile Device Management and supporto Experience working with RMM & PSA Ticketing systems (Setup, management… Show more • Job functions and Responsibilitieso Provided tier 2 Helpdesk Support of MSSP clients and serviceso Proactively monitored and troubleshot managed network assetso Maintaining managed backup solutions, Servers, Workstationso Log and track calls using incident/problem management database, and maintain a history records and related incident/problem documentation.o Mobile Device Management and supporto Experience working with RMM & PSA Ticketing systems (Setup, management, Monitoring)• Networking Experience:o Setup managed and monitored  Cisco Meraki Ubiquiti HP Networking Dell Networking • Systems Experience:o Troubleshooting Windows Server system health issueso Active Directory deployment, troubleshooting, and managemento Group Policy management, deployment, and maintenanceo Server Operating system upgrades and Migrationso Windows and Linux Services Migrationso Backup management, monitoring, and restorationo Linux RedHat and Ubuntu setup, troubleshooting and monitoring• Microsoft Suite Experience:o Troubleshooting Microsoft O365 issueso Deployment planning and operations of Office 365 o Migrating Email systems to Office 365o Deploying Teams Environment (Call queues, auto attendants, licensing)o PowerShell management of Office 365o Microsoft 2fa Deployment and management• Operation Experience:o Physical maintenance on server equipment and troubleshootingo Worked with Dell VRTX, R620 R440, and more physical servers as well as Supermicro servers • VMware Experience:o Upgraded deprecated VMware environments to the latest releases of VMware ESXI o Deployment, management, monitoring and maintenance of VMware equipmento Troubleshooting VMware related issues • Epicor Eclipse ERP Experience:o User account setup and managemento Printing and Faxing troubleshooting and setupo Email relay setup, maintenance, and management Show less

Support of MSSP/ERP clients and services  Answering phone calls during regular business hours of operation  Provides quick, responsive, high quality and consistent service.  Log and track calls using incident/problem management database (e.g. Kaseya), and maintain history records and related incident/problem documentation.  Handle help desk requests related to ERP system functionality  Troubleshoot issues within ERP systems and related applications (companion products)… Show more Support of MSSP/ERP clients and services  Answering phone calls during regular business hours of operation  Provides quick, responsive, high quality and consistent service.  Log and track calls using incident/problem management database (e.g. Kaseya), and maintain history records and related incident/problem documentation.  Handle help desk requests related to ERP system functionality  Troubleshoot issues within ERP systems and related applications (companion products)  Monitor scheduled maintenance  Effectively escalate troubleshooting tickets Show less

Handled decision-making for the website, social media accounts, and online advertising. Managed and maintained product catalog of auto parts. Conducted product research and analysis. Created over 2000 products which increased sales by 30% each year. Implemented multi-channel marketplace solutions such as Channel advisor and Seller cloud in order to expand to multiple marketplaces.

Focused on supporting faculty and students to use computer software and hardware.Handled lab equipment to clean keyboards, monitors and disk drives. I checked out laptops and other lab equipments for in lab use.Made sure that lab occupants entered ID numbers when entering and leaving. Enforced lab policies.

Student SI leader that created lessons that reinforced the education of students in difficult classes. Answered any questions and conducted study sessions with efficiency and productivity in mind. Allowed for students to participate in ways not available during lectures.

Answered customer telephone called regarding existing and new accounts. Responded to any questions and concerns about services and auto part products. Consulted with customer to evaluate needs and determine the best parts for their needed for their cars. Consistently improved customer satisfaction through expert resolution of issues and concerns.