Amber Asaro Email & Phone Number

• Led a team of 4 IT professionals across the southern west coast region.
• Developed project plans, timelines, and budgets, ensuring adherence to quality standards and requirements.
• Managed stakeholder communication, addressing concerns, and providing regular project updates to ensure alignment with business goals.
• Oversaw the implementation of network equipment and fiber internet for new offices opening and closing.

San Diego, California, United States

Greater San Diego Area

• Project Manager for workstation refresh project for 500 users to upgrade Windows 7 to Windows 10 as well as upgrading old hardware
• Pivoted during COVID-19 for a business continuity project to get approximately 200 users to work from home within a few weeks
• Managed a team of 6, locally and remote
• Held daily meetings for updates and sent out daily email updates for the stakeholders
• Ran reports to gather data for any Windows 7 machines that needed upgraded
• Organized the project using SmartSheet as a tool to assign users and track updates and tasks

Greater San Diego Area

- Gathered logistics to configure a new ticket system which increased productivity- Acted as Project Manager; kept track of projects, tasks, and meeting notes- Provided deskside support; Pbx phone systems, Server 2016, Win 10, Office 365, SharePoint, Active Directory, Group Policies, VMware, servers- Software Installation and troubleshooting- Provided.

Greater San Diego Area

- Refresh Project; upgraded laptops and desktops company wide- Created upgrade process documentation - Provided white glove service; backed up all customer data and personalization and restored to new system- Recorded assets in ticket system and audited all assets that were decommissioned

Greater San Diego Area

- Upgraded laptops company wide; to provide updated software, hardware, and security featuresSchedule customers due for upgrade, process of back up of old asset, re-image and restore of new assets data- Stayed on budget and within scope of upgrading over 500 laptops a month - Provided management with status reports, updates and problems during the project.

Greater San Diego Area

- Upgraded laptops company wide; to provide updated software, hardware, and security featuresSchedule customers due for upgrade, process of back up of old asset, re-image and restore of new assets data- Stayed on budget and within scope of upgrading over 500 laptops a month - Provided management with status reports, updates and problems during the project.

Greater San Diego Area

Provide phone and remote support for a network of 3,000 employees nationwideSupport all Active Directory and Exchange Management Console tasksSupport and troubleshoot VPN, Java, RSA securID, Cisco Webex Conferencing and Connect, Cisco IP Phone/softphone, group policies, distribution groups, email accounts, antivirus, general software and installations

San Diego, CA

• Handled all technical operations for a small business, including computer systems, servers, phone systems, email management, website and graphic design for marketing materials
• In charge of managing and troubleshooting all software specific to the businesses needs
• Handled all invoices, billing, and purchases in QuickBooks for all clients

Greater San Diego Area

• Troubleshot mobile applications on many types of platforms, including Android, iPhone and iPad
• Monitored and tracked all service tickets using Sales Force for clients as well as end users
• Worked with the head engineer in assisting the development and launch of internal software used to manage mobile advertisements
• Assisted in the creation and launch and management of mobile websites and mobile applications
• Held virtual meetings to instruct clients on the use of our internal software
• Monitored and troubleshot mobile advertisement and traffic

Greater Los Angeles Area

• Assisted in managing over 20 virtual and non-virtual servers for onsite and remote clients
• Kept organized with a ticket and email system to better serve all service tickets and client requests
• Co-managed onsite daily technical operation for 50 – 75 employees
• Configured and prepared new computer systems for all clients
• Handled all invoices, billing, and purchases in QuickBooks for all clients

• Handled and scheduled a heavy high-profile calendar and events
• Tracked and rolled a high volume of phone calls
• Prepared necessary items for meetings and presentations
• Provided 24 hour personal assistance, as well as, served as the liaison with large personal staff at all times
• Arranged and prepared CEO for extravagant personal and business travel, including charter jets, boats, & helicopters

35 Pdu'S, Project Management

35 Pdu'S, Project Management

Bachelor Of Arts - Ba, Film/Tv