Responsibilities Lead Engineer responsible for development and maintenance of Customer Services tools at JA for over 10 million active users in USA, Europe and Asia PacificImpact1. Achieved 25% cost savings for Customer Service by implementing the "Chat First" help center mobile anddesktop apps, reducing phone and email ticket service costs.2. Proposed and implemented "Sound on Chat", and "Alert on Navigating Away" features, now live in3. production.4. Implemented self-resolution for Email tickets, resulting in a cost reduction of $100,000 per month for Customer Services.5. Played a key role in developing the Help desk API, Customer profile link generator, and ticket merger processes.7. Achieved significant time savings by implementing an admin question-answer application, reducingcustomer care agents' ticket handling time from 2 minutes to just 40 seconds.8. Contributed to Design System components based on storybook that increased developer productivity and code reuseProject details1. Led development of "Admin Q&A" and "Help" pages on Justanswer website, managing end-to-end process from SQL DB design to front-end deployment for a smooth user experience.2. Demonstrated strong teamwork, collaborating with multiple teams for data-driven A/B tests, continuously improving site features.3. Utilized cutting-edge tech (React, .NET Core 3, C#, TypeScript, SQL Server, Playwright, React Testing Library, Jest, Redux) for responsive UI and robust web APIs, adhering to JA's LEAN approach.4. Pioneered migration from MVC to React, elevating user experience and front-end functionality, showcasing commitment to technology trends.5. Engineered microservices-based backend, boosting system performance and scalability for enhanced user experience.6. Implemented advanced CI/CD practices, streamlining development for efficient, reliable releases, with detailed SDD documentation.

VMware vCenter, ESX, Virtualization, High Availability(HA), Shared HA,Ontap Select Deploy. Angular, Swagger CodeGen, Electron, Compodoc, DevExtreme grid, ngRx

Full stack development of largest pharma based ecommerce platform using C# Web API and Angular