Operations Manager
Current-Manage a team of 30+ professionals, including 4 direct reports, to ensure the timely delivery of recruitment services and achievement of business objectives.-Oversee a diverse client portfolio of 5 clients, ensuring their satisfaction through the delivery of high-quality recruitment services.-Make strategic decisions to improve processes, optimize resources, and enhance the quality of service delivery.-Assist in the hiring of team members, including conducting interviews and making hiring recommendations.-Conduct performance reviews of team leaders and team members to ensure their continued growth and development.-Act as a point of escalation for client issues and concerns, demonstrating a proactive approach to problem-solving and conflict resolution.-Take on new challenges and opportunities to improve the overall quality of service delivery and enhance the client portfolio.