Aastha Saxena Email & Phone Number

Gurgaon, India

Gurgaon, India

• Worked with clients as a part of the Networking sector to understand requirement and designing solutions• Responsible for 10 OEMs (Original Equipment Manufacturer) to maintain relations and partnership. Led meetings fortnightly with senior management• Worked on summarization of RFP (request for proposal) for projects and Govt. Tender• Responsible for tracking complete sale cycle- raising pricing request, follow up on order closure, delivery updates• Responsible for generating future leads in networking

India

• Working with the national Swachh Bharat Mission Capacity Building team to spread awareness amongst municipal corporations on efficient methodologies for solid waste management• Managed the budget for branded promotional products distributed during the workshops. Conducted vendor assessment and selection for products such as recyclable notebooks, bags, and pens. Coordinated logistics for the different vendors to ensure timely and cost-effective delivery of services.

Gurgaon, India

• Worked for over 30 clients in diagnosing network issues such as network outages, performance issues, and hardware reconfiguration requirements. Identified root causes and provided solutions in conformance with the defined SLAs• Designated as the Single Point of Contact for 5 high-value Service Improvement Plan(SIP)client accounts worth a combined total of $45M annually. Led weekly meetings with senior client leadership to identify critical network issues. Received client recognition for efforts in identifying potential solutions that would address client concerns• Received internal recognition from Customer Service Managers, Head of Operations and Head of India MSC Orange for meeting SIP client expectations and improving client perception and retention• Mentored new employees to the team. Helped them in understanding team processes, tools, how to structure deliverable and meet client expectations.• Designated Manager on Duty (MOD) for India Major Service Centre (MSC). Responsible for all critical issues arising in any sector such as security, cloud, data issues, and voice issues.• Provided support to global client teams by analyzing issues and identifying solutions within defined SLA.

Noida Area, India

Studied GSM and RF planning. Analyzed real time Base Station information and worked with senior engineers in identifying and enhancing the station’s optimum range.

Bachelor Of Technology (B.Tech.), Electronics And Telecommunications

Activities and Societies: • Amity University Hockey Team Captain, Won silver medal • Organizer for sporting and cultural events at Amity.

Education record