Lalith Kumar Mc Email & Phone Number

Bengaluru, Karnataka, India

My job role involves handling Credit Memo Approvals, Credit Memo Processing, Credit Check Processing, Order Form & Account Termination process, Wire ACH(Bank updation for refunds), Month-end Invoice uploads, Handling Comms case via salesforce. Worked with applications like Monkey(OneAdmin), Salesforce, Oracle, Netsuite, Jira, Zendesk, Airtable, Okta, Looker for reports.

Bangalore

Working as Billing Analyst in At&t. Roles and responsibilities is to analysis the invoice of customers and approve the same. Trigger the billing process to engagement manager (EM) and process the billing once it get approve the same. Joining hands with other billing department and coordinate and resolve the billing errors. Over all billing Analyst is the core responsibility for end to end process..

Bangalore

As a Sourcing Analyst, I was handling Telecom Expense Management (TEM) for clients globally. My job roles involved me to do Inventory, Invoicing, Mapping, Optimization, Baseline and Bench marking.

Bangalore

As a senior customer executive, I was handling odd Team and major clients as Flip kart, Myntra & Amazon, and small clients as well, as team responsibility, my focus was end to end like generating loads, generating revenue, handling critical escalation like task report & TAT report, handling weekly re-consolation, achieving monthly targets as per clients requirements.Getting loads for serviceable pin codes, meeting clients twice in a month to discuss on performance and finance part.

Bangalore

Handling Customer service of Bangalore from Kalyan Nagar Branch.Handling franchises and taking part of last mile with smile.Building the initial team, establishing procedures, metrics and processes.Execute incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.Develop and maintain a safe work environment.Ensure branch deliver consistent, excellent service and effectively deliver the in accordance with… Show more Handling Customer service of Bangalore from Kalyan Nagar Branch.Handling franchises and taking part of last mile with smile.Building the initial team, establishing procedures, metrics and processes.Execute incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.Develop and maintain a safe work environment.Ensure branch deliver consistent, excellent service and effectively deliver the in accordance with standards.Overseas day-to-day operation of finished goods and raw material warehouse. Direct the operation of the warehouse team to achieve objectives.Consistently giving quality and high performance work teams. Show less

Bangalore

I am expected to deliver on specific tasks and reporting requirements to the Operation manager as i need to work on the following reports on regular basis. One on One Report Agents Performance Report. Weekly Call Monitoring Report.Briefing, Attrition and Shrinkage Reports, Refresh Training Report, coaching on the drawbacks etc.