Aathithyan Puvirajasingham Email & Phone Number

Sri Lanka

Colombo, Western Province, Sri Lanka

- Acquire a solid understanding of the organization's software development lifecycle, infrastructure architecture, and DevOps best practices.- Learn and contribute to the implementation and improvement of CI/CD pipelines to automate the software build, test, and deployment processes.- Assist in managing the company's infrastructure, including cloud-based platforms and on-premises systems. Learn how to provision, monitor, and maintain resources efficiently.- Gain proficiency in using version control systems to manage code repositories and collaborate effectively with development teams.- Help set up and maintain monitoring and logging solutions to ensure the health, performance, and security of applications and infrastructure.- Participate in developing scripts and automation tools to streamline repetitive tasks, configuration management, and system updates.- Learn to respond to and troubleshoot incidents related to application and infrastructure issues to ensure timely resolution and minimal downtime.- Assist in implementing security best practices and compliance standards, working closely with the security team.- Collaborate with development, QA, and operations teams to bridge gaps and foster a DevOps culture of collaboration and knowledge sharing.- Contribute to documenting processes, configurations, and troubleshooting steps to create a knowledge base for the team.- Stay up-to-date with the latest DevOps trends, tools, and technologies through self-learning and training programs.

Colombo, Western Province, Sri Lanka

- Providing technical support for enterprise-level application systems- Responding to general questions and trouble tickets in a timely manner- Research, diagnose, troubleshoot, and identify potential solutions to resolve an issue.- Prioritising multiple, open issues- Maintaining customer inquiry records- Identifying, Creating, and Updating Knowledge Base articles and Troubleshooting guides where necessary- Ability to understand and carry out unit & integration testing of standalone & distributed IT systems- Guiding clients throughout the resolution process and ensuring expectations are delivered until the issue is sorted via WhatsApp, e-mails & phone calls- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and escalating to the next level when it’s necessary- Frequently checking in and following up with clients to confirm that they are kept informed on the status of their tickets- Maintaining accurate client information and data consistency in the System, updating databases, CRM, and other relevant documents

Colombo, Western, Sri Lanka

- Provide timely response to all incidents, outages and performance alerts. - Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact- Document all actions in accordance with standard company policies. (Auto task, CWM)- NOC (Network Operations Centre) services for WLS (White Labelled Services)- Monitoring and troubleshooting computer systems, applications and other networking related issues remotely using RMM tools (SolarWinds-Nable, N-central, AEM, ConnectWise Automate, Ninja RMM and Auvik)- Categorize issues for escalation to appropriate technical teams.- Identifying recuring incidents and convert to problems for problem management.- ADDS, DNS, VPN, Backup server, File server, Email server Configurations.- Patch management for windows critical and security updates.- Remote Monitoring and management platforms (N-central, Datto RMM, CWA, Ninja, Auwik, SolarWinds).

Colombo, Western Province, Sri Lanka

- Installing and configuring 2000, 2003, 2008, 2012, 2012 R2 & 2016 DNS Server.- Maintaining DNS Server Active Directory Management with security & policy.- Implementing and maintaining CHILD SERVER environment or Department wise network solutions.- Real-time Backup server solutions for 2003, 2008, 2012, 2012 R2 or 2016 servers.- Planning and maintaining DISASTER MANAGEMENT solution for file server.- VPN Solutions for with or without DNS.- Implementing mail server solution for company (POP3 or IMAP).- Planning and implementing short Distance and long Distance WIRELESS BRIDGING solutions.- Network monitoring solutions.- Maintaining LOAD BALANCING devices and network traffic balancing devices.- Implementing and planning internet distribution and PROXY server managements.- Software base or device base IP PHONE system and analog PABX Solutions.- Maintaining WEBSERVER and online software solutions (ERP).- Implementing and maintaining FTP server and NAS, SAN solutions.

Msc In It And Strategic Innovation, Information Technology, Distinction (Top Performer Of The Year 2021)

Dissertation - Efficiency of Green Cloud Computing adoption for Carbon footprint Reduction in Srilanka Telecom Data center.

Beng (Hons) In Computer Networks, Computer Systems Networking And Telecommunications, First Class Honours

Final Project - Wireless Network Migration & Private cloud management with MPLS VPN

Hnd In Computing, Network And System Administration, Merit

Final Project - Smart Home Security System using Arduino