As an Application Support Specialist at Barton Associates, I provide end-to-end support for applications such as Zoom, Salesforce, and Google Workspace, ensuring that solutions are delivered within service level agreements (SLAs). I collaborate with Salesforce developers to solve complicated issues and run phishing campaigns to help employees recognize, avoid, and report potential threats.I am also pursuing a Bachelor of Business Administration (BBA) degree at the University of Massachusetts Lowell, with a focus on Management Information Systems, Analytics, and Operations Management. I have acquired multiple certifications in Microsoft Office, Vulnerability Management, and Digital Forensic Essentials, demonstrating my proficiency in data entry, analysis, and cybersecurity. My goal is to leverage my skills and experience to contribute to the success and security of Barton Associates and its clients.