Aayush Singla Email & Phone Number

• Managed patching activities in diverse environments (Dev, QA, Production) using TSSA (True Sight Server Automation). • Implemented ASA Agent on all servers and controlled user access through OKTA ASA for enhanced server security.• Demonstrated proficiency in Google Cloud Platform (GCP), overseeing cloud infrastructure and services. • Actively contributed to projects, incident troubleshooting, and fulfilling requests within the Global Server Operations team.• Collaborated with Business Stakeholders and IT management to ensure critical system availability and meet internal team infrastructure needs. • Led advanced troubleshooting scenarios and provided expertise as a senior resource for the Windows team. • Maintained up-to-date and secure operating systems and software, enhancing system stability and security. • Worked with IT leadership to design an efficient and stable environment, proposing improvements and optimizations.• Participated in the Global sysadmin on-call rotation, showcasing availability and commitment to system integrity.• Readily took on additional duties as needed, demonstrating adaptability and a willingness to contribute beyond assigned responsibilities.

• Ensured data center operations met availability and reliability standards for seamless data support.• Developed efficient communication channels for accurate information dissemination within and outside the organization.• Provided 24/7 support, prioritizing system integrity and continuous operations.• Monitored data center functions to meet system-level requirements and ensure smooth operations.• Utilized troubleshooting skills to minimize downtime and resolve system and server issues promptly.• Proactively monitored alerts, preventing potential incidents and maintaining system stability.• Optimized server architecture to enhance data center efficiency.• Trained new team members in standard server technology.• Managed application and server backups and facilitated cloud migration through scripting.