Alyssa Cooper Email & Phone Number

El Sobrante, Ca, Us

Oakland, California, United States

- Owned the company's support desk, fielding 95% of customer inquiries and yielding a 90% reduction in negative customer experiences- Owned the entire DTC (direct-to-consumer) product pipeline: order fulfillment, inventory, issue resolution, increasing fulfillment efficiency by 20% through targeted iterations- Identified vendors and oversaw the completion of laboratory and operations deliverables and on-site work- Coordinated purchase orders and payments, managed the company’s accounting and payment infrastructure- Managed a project to develop and implement 40+ protocols to meet clinical lab standards (CLIA)- Managed the company’s new hire recruitment pipeline to set candidates up for success, including job postings, screening applications, scheduling and assisting with interviews, onboarding and coordinating training for successful hires, and drafting new and maintained current documentation for staff handbook and policies- Planned, coordinated and managed company outings, swag and snacks- Spearheaded an initiative to foster a positive work culture through accolades and encouraging open dialogue about individual achievements, boosting morale and team engagement

San Francisco, California, United States

- Coordinated with inter-departmental teams to prioritize and delegate goals with a revolving set of volunteers- Ensured stringent adherence to safety protocols and provided constructive feedback when needed- Actively engaged stakeholders to optimize protocols for more efficient and thorough completion of tasks- Maintained a high degree of organization around diving records and equipment maintenance

San Francisco, California, United States

- Maintained aquarium life support and interior displays to ensure exhibit stability- Administered food and medication to inhabitants as prescribed with a high degree of observation & detail- Acutely assessed animal health and behavior and attended to issues promptly- Kept thorough records of animal welfare using animal data software

San Francisco, California, United States

- Coordinated with biologists and volunteer divers to accomplish aquarium maintenance and feeding tasks- Ensured safety protocols and standards were followed, including providing dive briefings- Serviced in-house diving equipment to preserve quality and functionality- Maintained diving and training records using internal data software- Actively sought further training to maximize my impact while attending to on-call duties

San Francisco, California, United States

- Maintained aquarium life support and interior displays for tropical systems, including coral- Administered prescribed diets to aquarium inhabitants- Acutely assessed animal health and behavior and reported concerns- Engaged with museum guests to answer questions about exhibits and protocols in a clear, welcoming manner

San Francisco

Volunteer scuba diver assisting full-time staff in the cleaning and maintenance of aquariums and the feeding of fish and other aquarium inhabitants.

Sonoma County, California, United States

Successfully designed and executed my thesis project investigating the ecology of leopard sharks in a previously unstudied but highly protected estuary in Northern California, contributing to conservation efforts on species- and ecosystem-wide levels- iterated on project protocols to optimize efficiency, safety, and high-quality data collection- effectively and concisely presented project proposal and outcomes to a mixed scientific & lay audience- engaged and maintained excellent working relationships with stakeholders to maximize project impact- mentored and resolved interpersonal conflict between undergraduate interns with positive outcomes

Liaison between biology dept faculty and graduate students- Advocated for grad students individually and as a group to successfully implement open channels of communication for students to safely voice their concerns about their experience in the program- Communicated pertinent information between faculty and grad students to ensure deadlines were met

Coordinator for SSU's MESA (Math, Engineering, Stem, Arts) peer mentoring program- partnered undergraduate mentors and mentees to cultivate a support system for underserved demographics- formalized a tracking and check-in system to keep students engaged with the program- developed and delivered professional development presentations as academic tools for participants- facilitated discussion between mentors and mentees on professional development topics

Rohnert Park, California, United States

Implemented the Northern California portion of a statewide pilot project to establish long-term monitoring for estuaries in California. Partners include Sonoma State University, CSU Long Beach, UCLA, Moss Landing Marine Labs, and SCCWRP- organized logistics and coordinated personnel to implement 14 sampling techniques at each of 5 field sites- provided thorough training and oversight for groups of 6+ volunteers while empowering lateral oversight- consistently met project goals ahead of schedule with high-quality data

Sonoma County, California, United States

Mentored undergraduate biology students in career development, both in intensive biological fieldwork techniques and career advancement skills (e.g., resume building, interview practice). Successfully troubleshooted interpersonal conflicts between students to focus on shared goals and positive resolution.

Sacramento, California Area

Field and lab position with the Hobbs Lab studying the life history of Longfin and Delta Smelt in the Sacramento Delta and SF Bay regions- Overhauled safety training documentation system, ensuring adherence to stringent compliance standards to exceed expectations for safety inspections- Conducted biological and water quality surveys aboard mid-sized outboard watercraft- Collaborated with associates to accomplish microscopy-based laboratory techniques for conservation efforts, proactively identifying and resolving bottlenecks in workflow to maximize efficiency- Managed water quality database and samples- Mentored undergraduate interns on research tasks and professional development

Sacramento, California Area

Field and aquaculture research role supporting data collection on the biological impacts of the California water system. - Monitored and recorded data on life support systems used for salmonid aquaculture- Maintained and troubleshooted acoustic tagging system & array- Conducted fieldwork aboard mid-sized outboard watercraft to control fish populations (e.g., electrofishing)

San Francisco Bay Area

San Francisco Bay Area

Volunteer scuba diver supporting operations and maintenance in large cold-water exhibits- Completed topside animal husbandry tasks with little oversight (e.g., food prep, dive equipment maintenance)- Assisted staff with medical operations of sick animals (e.g., isolation, transport, medicated baths)- Maintained exhibit interiors using scuba (e.g., vacuuming, acrylic cleaning, animal feeding)- Kept thorough record of animal feeding behavior using aquarium software

Corsica, France

Undergraduate researcher position, responsible for the project conception, design, execution, data analysis, and written report and presentation. - Collaborated with 2 other students to implement a scuba-based research project studying the prey preference and population density of the Mediterranean moray eel (M. helena)- Spearheaded scuba activities, including safety and logistics, that frequented 2 dives/day for weeks at a time

450 River Street, Bldg C, Santa Cruz, Ca 95060

Floor sales associate and stock team associate. I assisted customers with purchases and transportation of large items (i.e. furniture). I served as a cashier and customer service representative when needed but spent most of my time organizing and maintaining product displays to exceed company standards due to my keen eye for aesthetics. I was frequently put in charge of such maintenance and also directed new employees to areas of concern and customers in need of assistance.

110 Mcallister Way, Santa Cruz, Ca 95060

Fish husbandry work on a small population of captive Rosy rockfish as well as microscopy analysis of captive and wild-caught egg samples to determine fecundity and maternal effects on larval quality. I was responsible for preparing and feeding the captive individuals, cleaning and maintaining the holding tanks and water pumps, and reporting injury and illness of individuals. Additionally, I assisted on fishing trips to capture and subsequently dissect wild individuals for analysis.

490 River St, Santa Cruz, Ca 95060

Care and maintenance of cats and kittens available for adoption. I was responsible for feeding the felines and cleaning maintaining kennel cleanliness as well as reporting injury and illness to my manager. I also interfaced with the public to convey information on the felines and facilitate adoptions.

Alaskan Waters

Collaborative Large Whale Survey (CLaWS) in Alaskan waters to collect photos and biopsies of large cetaceans to assess population. I was responsible for recording the position of individual whales, verifying and maintaining those records, and assisting in the acquisition of ID photos as well as skin and blubber samples aboard small water craft.

Master Of Science - Ms, Biology

Bachelor’S Degree, Marine Biology