Guide improvement of assistive care and skilled nursing home care services for 2 offices.  Produce operational plan to drive monthly growth of 3%, improve clinical quality from 80% to 95%, increase revenue by expanding service lines. Audit patient and employee files achieving 98% compliance. Conducted audits of patient and employee files achieving 98% compliance with HIPAA regulations and internal quality control. Maintained HIPAA, CLIA, DOH and OSHA operating standards, emphasizing adherence to survey standard. EMR data entry and HIM (Health Information Management) platform training lead. Effectively communicated workforce training and development through daily huddles, weekly and monthly meetings.

Facilitate adequate dialysis for a 15-patient station facility census by vigilant monitoring of health outcomes. Monthly reporting and implementation of quality improvement plans to positively impact all focal areas.  Lead interdisciplinary team (Medical Director, Charge Nurse, Social Work, Facility Engineer, Administrative Assistant) to ensure clinic CMS 5 Star rating. Manage on-going compliance and reporting to CMS for 88 patients and 17 employees. Implemented 12 Clinical Management Service quality assurance initiatives. Increased profitability budgeting equipment purchases, inventory management, scheduling, and fiscal planning.  EMR data entry, CMS reporting and monthly QAPI (Quality Assessment and Plan for Improvement).

Design and implement growth strategy for an established $6.5m revenue Assistive and Nursing Care office. Identify opportunities to improve quality of service and clinical outcomes.  Exceeded KPI metrics including case profitability of 45%, census growth of 4%, client satisfaction of 80%, quality care, employee satisfaction and retention.  Guidance of 6 administrative and 3 clinical personnel and over 200 field personnel. Implemented comprehensive monthly marketing and sales strategy to increase patient census. Provided strategic staffing based upon payer reimbursement rates and policies. Efficient management of appeals process through commercial payer sources. Ensure adherence to operating policy (administrative, clinical, billing, HR) and compliance standards (CHAP, HIPAA, State and Federal regulation).