Ahmed Sa'Eed El-Bakry Email & Phone Number

Cairo, Eg

Cairo, Egypt

- Installed and configured software and hardware components for computer and network systems. - Ensure security and privacy of networks and computer systems. - Provide technical support to users and troubleshoot system and network issues. - Perform diagnostic tests and maintenance procedures. - Manage data backup and system security operations (e.g., user authorization, firewalls). - Update technical documentation to reflect changes in system configurations and settings.- Supporting the day-to-day operations of our computer network.- Educating coworkers about network security and best practices for computer usage.- Apply the application of all IT policies and regulations.- Configuring attendance machines and its' reporting system service.

Shubra El Kheima, Al Qalyubiyah, Egypt

-Diagnose and resolve application issues in a timely manner.- Provide technical support to end-users via phone, email, and chat.- Collaborate with development teams to identify and fix software bugs.- Perform regular system maintenance and updates.- Monitor application performance and troubleshoot issues as they arise.- Analyze and report on application performance metrics.- Manage user accounts and permissions.- Contribute to continuous improvement initiatives.- Develop and implement best practices for application support.

Shubra El Kheima, Al Qalyubiyah, Egypt

-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.-Respond to queries either in person or over the phone.-Maintain daily performance of computer systems.-Respond to email messages for Users seeking help-Install, modify, and repair computer hardware and software.-Run diagnostic programs to resolve problems.-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.-Run reports to determine malfunctions that continue to occur.

6Th Of October, Al Jizah, Egypt

-Walk customer through problem-solving process.-Install, modify, and repair computer hardware and software.-Run diagnostic programs to resolve problems.-Train computer users.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Pass

Network And System Administration/Administrator

• MCSA (Active Directory - Group Policy - DNS - DHCP)

Network And System Administration/Administrator

Trained on : • Cisco Certified Network Associate (CCNA) (Routing and switching) • Cisco Certified Network Professional (CCNP) ( Cisco.