•Managed multiple $200K+ on-premises projects, worked with cross-functional partners for seamless executions•Assist corporate and federal users with the setup and configuration of new devices, including MDM (Mobile Device Management) systems, user profiles, and data migration on Across Apple and Windows devices•Coordinate and manage the redeployment of Apple and Windows inventory for and assets across various locations or departments, ensuring optimal utilization and reducing idle stock•Main point of contact for Apple MacOS and iOS troubleshooting for over 500 employees which include Hardware and Software •Improved IT Assessment Management completions by 10% YoY, reaching 99% completion•Leveraged Tableau to support data-driven decisions and extract actionable insights•Deployed and managed corporate SaaS packaged COTS (Commercial Off-the-Shelf) solutions

•Hardware repairs on Macintosh and iOS devices•Optimized repair process efficiency; reduced mean-time-to-repair by 15% YoY•Utilized TCRM (Tableau CRM) to maintain effective operational repair process and maximize store revenue•Oversaw and fine-tuned new hire trainings to align with yearly repair operations goals, learnings, and best practice•Work closely with Store Leadership to ensure that the Genius Bar is fully equipped and prepared for each day’s operations•Ability to investigate and solve macOS issues/ including third party apps that work with Apple•Immense knowledge with Apple hardware operating systems such as MacOS, iOS, WatchOS and TvOS•Excellent prioritization skills and ability to make decisions quickly in order to meet repair deadlines