Jorge Abarca Email & Phone Number

Los Angeles, California, United States

• Managed multiple $200K+ on-premises projects, worked with cross-functional partners for seamless executions
• Assist corporate and federal users with the setup and configuration of new devices, including MDM (Mobile Device Management) systems, user profiles, and data migration on Across Apple and Windows devices
• Coordinate and manage the redeployment of Apple and Windows inventory for and assets across various locations or departments, ensuring optimal utilization and reducing idle stock
• Main point of contact for Apple MacOS and iOS troubleshooting for over 500 employees which include Hardware and Software
• Improved IT Assessment Management completions by 10% YoY, reaching 99% completion
• Leveraged Tableau to support data-driven decisions and extract actionable insights

Los Angeles, California, United States

• Hardware repairs on Macintosh and iOS devices
• Optimized repair process efficiency; reduced mean-time-to-repair by 15% YoY
• Utilized TCRM (Tableau CRM) to maintain effective operational repair process and maximize store revenue
• Oversaw and fine-tuned new hire trainings to align with yearly repair operations goals, learnings, and best practice
• Work closely with Store Leadership to ensure that the Genius Bar is fully equipped and prepared for each day’s operations
• Ability to investigate and solve macOS issues/ including third party apps that work with Apple

Bachelor Of Arts - Ba, Sociology, 3.6 Gpa

Associate Of Arts - Aa, Sociology