Alexander Barker Email & Phone Number

Raleigh, Nc, Us

– Automated abstraction of programs into control flow graphs to facilitate analysis– Developed queries to identify unsigned to signed integer and mutex lock vulnerabilities by reverse engineering binaries using BinaryNinja– Tested queries using Pytest on custom vulnerable binaries based on Juliet vulnerability dataset– Designed high-level class diagram with graphviz and contributed to new user documentation in preparation for release

– Supervise and audit Level 1 Technician-created tickets for quality assurance– Handle sensitive requests including multi-factor authentication resets and Google Mail admin duties– Diagnose and resolve or redirect technical issues for UMD staff, students, and affiliates, averaging 30 tickets/week– Provide customer service to clients over the phone, live chat, and email– Document cases using the ServiceNow IT Service Management system

- Facilitated technology transitions while preserving data and user preferences of the faculty– Performed quality assurance on over 700 student Chromebooks– Protected user information by disposing of end-of-life devices– Provided customer support for technical and networking issues