Charles "Wayne" Stuffle Email & Phone Number

Nswc Crane, In

Migrating to this newly awarded company, I continue delivering information systems and technologies, products and services to a diverse set of customers in support of thousands of programs. At GDIT, we design, build and operate enterprise information systems, including large-scale, secure IT networks and systems, and we provide a broad range of technical, professional and training services.

Odon, In

Delivering information systems and technologies, products and services to a diverse set of customers in support of thousands of programs. At GDIT, we design, build and operate enterprise information systems, including large-scale, secure IT networks and systems, and we provide a broad range of technical, professional and training services. (https://www.gd.com/our-businesses/information-systems-technology)

Evansville, Indiana Area

Deliver technology services to United Way staff and customers; services include voice communications system management, voicemail, and overseeing IT networking facilities such as switches, servers, network printers and wireless components. Manage systems, application, and database management and project management.Duties include planning, estimating, and project management of database, Ethernet, server, storage, and other IT upgrades and launches. Manage backups, Active Directory maintenance, applications, IT security, VOIP.Key Achievements:- Ensure essential service remain on line by serving as the 24/7 point-of-contact for ISP, telephone, and other telecommunications providers.- Ensure success of fund-raising campaigns by implementing query development and structuring, submission structured data submissions, table management, and other accounting supports that ensure donation and campaign data arrive promptly and accurately.- Provide crucial technical support by performing ongoing evaluations of the charity’s IT systems and services: plan and initiate upgrades and improvement projects to benefit United Way staff and clients.

Evansville, Indiana Area

Provide ad hoc IT Support and project management services that include troubleshooting desktop problem resolution, domain resolution, connectivity corrections, software additions, modifications, and deletions, problem isolation, as well as carrying out server, switch, and router migrations.Key Projects:- Mead Johnson Operation Sunrise Corporate Migration Project: Successfully replaced Novell with Windows Server 2003 at Mead Johnson Nutrition offices in Evansville, Indiana. Upgraded all workstations, printers, VoIP phones, etc.- Best Buy Hardware Refresh: Significantly improved systems at Best Buy in Evansville, Indiana by completing a comprehensive server migration and hardware refresh that included upgrading all PCs.- AT& T Call Center Lead and Roll: Implemented a comprehensive workstation lease/roll project for 1,000 units at AT&T Call Center.

Evansville Indiana

Delivered engineering and management expertise, assigned and supervised employees, and drove technique and planning decisions during construction of community fiber optic network plant structures and facilities. Managed engineering team members during design of metropolitan fiber-to-the-home networks, which encompassed GPON, Gig-E circuit design, and Active-E. Developed quality targets and timelines, organized and led project meetings, and thoroughly reviewed all design packages for quality and completeness.Key Achievement:- Supported Engineering staff by continuously reviewing and updating design criteria, guidelines, and procedures that ensured quality and efficiency. - Excelled in building outstanding relationships with management and staff by initiating and maintaining positive, respectful and effective communication. - Effectively improved quality design products by evaluating, mentoring, training, and/or disciplining engineering staff as needed.

Newburgh, In

Delivered healthcare systems and communication, physical security and life safety solutions to Healthcare, Education, Detention and Commercial customers. Initiated communication to schedule meetings, status updates, and system certifications, organized and participated in ISO and Lean process development meetings. Directed and supported technical staff, managed procurement and order tracking, and ensured deliverables were completed on time and on budget. Key Achievement:- Successfully created customer trust and confidence by building rapport and keeping strong communications among all my clients, assuring their projects and needs were my priority. Developed the organization’s statement(s) of work for projects, which encompassed subcontractor selection, customer meetings and conferences, and engineering designs.- Ensured each employee know they were a valued team member; managed project teams with respect and dignity; employed a hands-on strategy to management; and offered ongoing coaching that was crucial in achieving speedy resolutions to project and design challenges.

Alexandria, Tn

Directed Operations for five technical departments to deliver outstanding advanced communications services such as Internet access, wireless, high speed data, fiber technology, voice-grade and voice mail services, IPTV and security services.Oversaw Engineering/Construction, Central Office, Networking, Special Services, and Installation/Repair departments. Role encompassed administrative, employee mentoring, assessment and management, as well as financial oversight. Took hands on approach to resolving customer escalations. Collaborated to increase revenues and upgrade service with industry leaders and colleagues during technology conventions, committee meetings, and Department Head sessions.Key Achievement:- Directed rollout of fiber-to-the-home services, dramatically increasing potential revenue opportunities from bandwidth package sales.- Significantly increased DSL reliability while slashing operating costs by rolling out an automated management system, improved Internet system monitoring, and remote management and reporting.¬- Drove transition from TDM Switching to VOIP Technologies: researching, developing the rationale and creating the transition while championing the benefits of the switchover which included OPEX expense and improve QOS of voice services.

Evansville, In

Supervised 49 CWA Union, non-management employees responsible for the provisioning, test, and troubleshooting of order fallout for POTS and DSL service within the five state Midwest region. Managed and maintained ISO 9000 standards including resolution of CAPs and CARs, through employee observations and coaching. Managed resources and scheduling for subordinate training on necessary processes and technologies required to maintain satisfactory work functions. Evaluated benchmark data to create improvements to processes and procedures, monitored and offered guidance on QoS levels during system build conference calls , test and turn-up. Maintained employee training records, attendance data, and monitored ACD calls and statistics to sustain above average service levels. Provided monthly and yearly employee performance appraisals, created performance improvement plans, coached, and reprimanded personnel as required.•Knowledge of AT&T products, services, architectures, and procedures.•Knowledgable of AT&T’s strategy, vision, value strategies.•Achieved all financial, quality and productivity goals and targets. Exceeded field technician expectations for personnel reliability, performance and service response.•Expanded skills training and promotional opportunities, and reorganized ISO committee team processes.•Successfully maintained order provisioning and customer services during CWA Union strike and negotiations.•Reduced budget spending by closely monitoring recourses on hand, and offering voluntary unpaid leave during slower business periods.•Earned through proven success, additional departmental job functions from other management regions.

Evansville, In

Managed seven wire centers in southwestern Indiana, HICAP requirements and/or other special service needs. Working under minimal supervision, provided design engineering and pricing services for new business, new and expanding subdivisions, cellular sites, fiber optic transmission construction, and other communication needs. Applied Bell Core standards and practices, the latest design standards, and maintained adherence to all local, state, and federal regulations. Managed repair and modernization design requirements for old and/or defective OSP facilities throughout the southwestern Indiana region. Served as Project Manager for design contracting services, providing direction, over-sight and approval of engineering designs. • Knowledge of AT&T products, services, architectures, and procedures.•Knowledgable of AT&T’s strategy, vision, value strategies.•Proficient using techniques required for formulation of architectures (i.e.: analysis, solution alternatives, technology selection, architectural configuration, etc.)•Completed major improvement upgrade of outdated and over-extended T-span facilities through design and construction of fiber optic transmission facilities, greatly improving quality of services.•Continually maintained high quality design standards and output as referenced via quality reviews.•Qualified and recognized Engineer for providing support services to peers, I&R, Construction and the public entities.•Praised by county officials for superior level of communication and notification of company activities, digging permit requirements, and similar community support issues.•Completed in excess of over 350 designs/projects for infrastructure improvements alone.

Crane, In

Researched, designed and produced projects for a variety of communication applications such as key systems, PBX, and transmission networks. Progressed towards design, project management, operations, and maintenance of DMS100 switching, switch translations, RLCM and RSC systems, ISDN services, and all contract administration of said systems. Managed implementation of center-wide voicemail services, video teleconferencing systems, RF broadband CATV implementation, and fiber optic transmission facilities. Also managed projects for audio/visual surveillance applications, physical security applications, LAN/WAN networking, Ethernet, SONET technologies, and other requirements. Conducted traffic analysis for sizing and management of all local and long distance facilities. Worked and coordinated actions closely with ILECs, CLECs, other vendor support avenues, and government entities. Managed contracts for technical personnel hired and utilized to provide telecommunication and data services. Assumed all technical and administrative management functions of the Telecommunications Branch upon then current manager's retirement.•Technical manager for all voice, data, video, and other network systems utilizing copper, coaxial, and fiber optic medias. Also coordinated and implemented LAN/WAN, OC-48, bi-directional mid-split, and other installations.•Completed training and assumed responsibility as COTR (Contracting Officer Technical Representative).•Provided administrative management of functions over Telecom facility operations, both government and contract personnel.•Decision maker and approver of switching & computer hardware/software requirements.•Designed first facility-wide data communication network and awarded by Command staff for the achievement.•Maintained Top Secret Clearance level.•Created full billing and interrogation system used extensively to monitor and/or identify threats, harassment, and misuse of government property and services.

Bachelor'S Degree, It - Network Administration, 3.97 Gpa

Activities and Societies: Golden Key International Honor Society member

Master'S, Cyber Security

Learning leadership roles directing and protecting critical information infrastructures by learning to develop, implement, evaluate.

Associate Of Science (As), Industrial Electronics Technology/Technician, 3.1 Gpa