Adam Barrett Email & Phone Number

Protecting People, Property and Assets through our Deployable Technology (Solar CCTV Towers & Inview Detects), NSI Gold CATII Alarm receiving centre, Fire and Security Systems and Highways Technology.

Head of Service Operations - Mitie Fire and SecurityResponsible for service operations with 7 Direct reports.- Helpdesk & Administration, - Estimating & Surveying, - Remote Service Desk, - Small Works,- Service Field Operations.Responsibilities and duties:• Improve the operational systems, processes and policies in support of organizations mission• Help exceed company sales and operations goals• Develops and implements operations procedures… Show more Head of Service Operations - Mitie Fire and SecurityResponsible for service operations with 7 Direct reports.- Helpdesk & Administration, - Estimating & Surveying, - Remote Service Desk, - Small Works,- Service Field Operations.Responsibilities and duties:• Improve the operational systems, processes and policies in support of organizations mission• Help exceed company sales and operations goals• Develops and implements operations procedures and guidelines to ensure that customerrepair visits are done in a professional and timely manner to ensure solid profit margins• Review performance data to measure productivity and goal achievement of the field engineersand 3rd party service providers to determine areas needing training and programimprovement• Play a significant role in long-term planning, including an initiative geared toward operationalexcellence• Provides goals and objectives to the operations group to meet current and future serviceneeds• Drive initiatives in the management team and organizationally that contribute to long-termoperational excellence• Prepare monthly report for management about utilization and quality of service work• Evaluate the need for 3rd party support in service areas• Work closely with Human Resources on guidelines and safety procedures• Work effectively in a team environment to monitor, log, resolve, and escalate issues withinstallations and service of equipment• Follow and develop operations procedures to ensure timely resolution of escalation ofissues.• Interact with Key Account customers if issues arise that need escalation and work withcustomer groups to ensure all service needs are met• Act as liaison for internal and external communications directly with departments asrequired. Provide regular status reports and gather requirements from departments andprovide input into the infrastructure products that are bought or serviced• Interact with customers at a technical level, as required Show less

Birmingham, United Kingdom

Responsible for dynamically managing two teams of Engineers through Senior Engineers. Key performance indicators are monitored to ensure compliance is met and maintained. Core Work Managing quality and compliance through Senior Engineer team Customer queries & satisfaction Daily monitoring of KPI’s to ensure targets are on schedule One to one sessions with Senior Engineers to heighten quality and knowledge Timesheet & Payroll Staffing levels… Show more Responsible for dynamically managing two teams of Engineers through Senior Engineers. Key performance indicators are monitored to ensure compliance is met and maintained. Core Work Managing quality and compliance through Senior Engineer team Customer queries & satisfaction Daily monitoring of KPI’s to ensure targets are on schedule One to one sessions with Senior Engineers to heighten quality and knowledge Timesheet & Payroll Staffing levels Overseeing Senior Engineer team briefs to include: Toolbox Talks Workload and completion Individual KPI performance PPE, Access & Vehicle auditing Meter calibration Engineer interaction Training Stock control Also: Analysis of regional outstanding Recruitment needs Individual training needs of engineers Site auditing results Integration of new contracts into regional teams Show less

Midlands

Supervising 28 engineers including 3 senior engineers across the Midlands and East Anglia, Responsible for company compliance, service quality,engineer training, and day to day running of the engineers including employment along with making sure financial targets are achieved , Part of a middle management team of 4 other Regional Supervisors reporting to the Service Manager.

Birmingham, United Kingdom

Responsible for 8 engineers as technical backup and support,engineer audits along with monitoring work flow reporting to the Regional Supervisor

Telford, United Kingdom

Birmingham, United Kingdom

Shrewsbury, United Kingdom

At RMW i did my apprenticeship in electrical engineering and began my career in the Fire Alarm industry.