Aaron Bartosch Email & Phone Number

Jacksonville Beach, Florida, Us

Jacksonville Beach, Florida, Us

Jacksonville Beach, Florida, Us

Jacksonville Beach, Florida, Us

San Jose, California, Us

San Jose, California, Us

San Jose, California, Us

Cincinnati, Oh, Us

Consulting System Engineer (CSE) responsible for supporting sales and prospective clients during the pre-sales engagements, creating demos and proof of concept solutions for prospective clients, leading thought discussions around the possibilities of the ServiceNow platform to improve business process and streamline outcomes, as well as leading the technical documentation for solution proposals and statements of work.Duties include, but are not limited to:▪ Creating proof of concept demos and leading client discussions.▪ Generation of proposal documents, level of effort calculation and documentation, and generationof statements of work.▪ Completion of RFP requests and responses.▪ Training of clients and delivery resources on technologies or new product offerings to ensure engagement readiness.▪ Act as a client escalation point with a focus on customer satisfaction.▪ Support the RTT ServiceNow client director and sales teams in communication and presentationsfor prospective clients as a technical subject matter expert in ServiceNow.▪ Generation of client branded Service Portals themes and General ServiceNow themes.▪ Transition of information and packaged materials from the sales team to the delivery time before project kick off.

Cincinnati, Oh, Us

Service Delivery Manager responsible for all solutions architect resources in the ServiceNow practice as well as being the final technical authority for the practice on any platform related issues or escalations that occur during any client engagement. As a SDM, daily responsibilities vary and include all aspects of employee, client, and project management activities. Longer term responsibilities involve being a member of the practice leadership team with a long term goal focus for the practice involving employee needs, financials, budgeting, training, organizational updates, etc.Duties include, but are not limited to:▪ Daily resource management of employees▪ Alignment of resources for various client projects including the balancing of responsibilities and project load amongst resources to ensure that no one resource is overloaded, but required skillsets are met.▪ Resolution of any resource or technical escalations that arise from client engagements or internal team issues.▪ Training of employees on technologies or new product offerings to ensure engagement readiness.▪ Review of technical code implementations to validate the use of best practices.▪ Act as a client escalation point with a focus on customer satisfaction. Also responsible for management of the RTT CSAT scores with ServiceNow.▪ Creation of custom solutions that meet client needs when traditional guidance or out of the box solutions do not meet the required need.▪ Training of employees on technologies outside of ServiceNow. An example would be, training employees on Active Directory, Exchange, MS ADFS, etc.▪ Responsible for the review and approval of all client project proposals, statements of work, and project change requests before presentation to any client or internal sales.Act as an escalation point for internal PMO issues providing leadership and guidance to all Engagement Managers on resources, design, and best practice.

Germantown, Tennessee, Us

Sole ServiceNow developer and the interim Manager of the IT Help Desk, and ITIL process engineer for MAA. Responsible for the daily activities of the Help Desk, maintenance of the ServiceNow platform, as well as realigning the company processes to reflect ITIL best practice where possible. Beyond just managing the ServiceNow platform for the organization, duties also include:▪ Supervising the IT HelpDesk incident and request management processes ensuing that Incidents are resolved within their respective SLA, Monitoring the Major incident process, and overseeing the data quality around all incidents to assist in providing effective and meaningful reporting to leadership.▪ Redesigning IT Help desk processes to more closely mirror ITIL best practice.▪ Training and development of IT Help desk staff through hands on coaching as well as more formalclassroom training.▪ Realigned staff to remove silos of task responsibility allowing more sharing of tasks between the team members. This has greatly improved moral and task throughput.▪ Implementing Project Management in ServiceNow from a technical perspective and acting as a SME in regard to PMO best practice.▪ Designing and building custom applications on the ServiceNow platform to meet company needs on the ServiceNow platform.▪ Design and deploy custom Service Portal configurations to maximize end user experience and still capture the required data to IT and other groups to fulfil tasks.▪ Acting as a subject matter expert in developing IT change management processes.▪ Developing Demand Management process and tool implementation on the ServiceNow platform to allow company employees to enter Ideas or Demands into a pipeline for stakeholder review and vetting before being moved into either an Enhancement process or Project Management process.▪ Managing data integrations into ServiceNow from other SQL, AD, and Workday integration points.

Cincinnati, Oh, Us

Solutions Consultant for the ServiceNow Practice at RoundTower Technologies. Responsible for the successful engagement with clients on implementing the ServiceNow platform or enhancing an existing platform with additional functionality. Responsibilities include:▪ Designing the approach for an implementation▪ Adoption planning▪ Solutions design▪ Development activities (Business Rules, Client Scripts, UI Policies, UI Actions, etc)▪ Custom application development▪ Best practice guidance (ITIL)▪ Training (user training, administrator training)▪ Product road mapping▪ Product Demos▪ and more.Actively working with clients such as Papa Johns International, Electric Power Research Institute, PolyConcept North America, and others as their primary point of contact for their ServiceNow engagements.Specializing in Core System, ITSM, Facilities, HR, CMDB, and Custom Application Development leveraging my extensive experience as a ServiceNow customer and administrator to drive real value.Was recommended to RoundTower Technologies by contacts at ServiceNow as a key consultant in the southern US.

Fairfax, Va, Us

Manage the day to day operations of the staff responsible for providing the following functionality forall of the Memphis USPS NCSC facility:▪ All Network and Phone support (including cabling, Cisco Switch support, vendor management,etc) for over 600 desk phones.▪ Windows desktop administration and support for 475 desktop computers both onsite and remote.▪ Windows server administration and support (including Active Directory services, file services,backup services, and printer services)▪ Application support for ArcGIS (Geographic Information Systems) windows server basedapplications▪ CD / DVD duplication and fulfillment for other branches of the US government▪ Application Code scanning using HP Fortify▪ All Audio / Visual support (including TV, projectors, video production, etc) facility wide▪ On-boarding and termination of employees within Active Directory as well as the USPS identitymanagement system ensuring all access is provided as necessary▪ All PC and Server License Management for OS and installed software▪ Asset management for all desktop related equipment and accessories▪ Procurement for all physical and software related items including license renewals, newpurchases, and special projects▪ Performance monitoring of all Windows based production servers▪ Creating documentation and training staff on ITSM and ITIL best practice to improve servicedelivery processes.

Promoted rapidly through a series of increasingly responsible management positions based on strong technicalskills and operating, team building, and team leadership performance. Currently manage 9 employeesdomestically in 3 US locations and a team of off shore resources for support, monitoring, and developmentactivities. Current teams are responsible for management and support of 6 Warehouse Management Systems, 2International CHB, Import / Export systems hosted and operated globally, a Transportation Management Systemfor domestic logistics operations, and over 20 other smaller systems as well as the development, maintenance,support, and training for ServiceNow as the company wide ITSM/PMO/Procurement/Facilities tool. Well overtwo years of ServiceNow Administrative experience on all versions from Dublin to Helsinki developingnumerous custom applications complete with custom reporting dashboards, map pages, and moreNotable achievements:▪ Integrated ITSM, PMO, HR Request management, Facilities Management, and over 20 otherfunctions into a single ServiceNow platform.▪ Created Custom Workflows in ServiceNow tool to streamline and automate Change ManagementApprovals and task assignment based upon current IT SOP.▪ Created Custom applications in ServiceNow for electronically signing corporate mobile policiesleveraging ServiceNow Document Management, Knowledge base, workflow, CMS, and coresystem configurations to enable corporate oversight into the signing process and completeness forall employees.▪ Implemented a Service Management portal with numerous service areas for all company users toaccess areas like, IT, HR, Facilities, Business Process Management, and special areas for largecustomers. Each with a unique knowledge base, request tracking lists, user visibility graphs, andmore.▪ Integrated ServiceNow platform successfully with external applications using REST APItechnologies to updated requested items from external applications

▪ Increased Service Desk closure rate from 30 percent to 62 percent monthly.▪ Implemented system for contingency corporate notifications in lieu of email availability allowing broadcast text messaging to any configuration of corporate cell phone numbers.▪ Implemented systems and procedures for user self-service tools allowing password reset and account unlock.▪ Responsible for all AD and Microsoft Exchange account creation and termination. This includes the creation of procedures and workflow tools allowing entry level Help Desk employees to create accounts during the new employee’s setup process.▪ Responsible for all financial allocations for both wire line, wireless, and data line charges from all providers on a monthly basis. This includes the creation of monthly trend reports to leadership.▪ Responsible for all aspects of corporate workstations including purchasing, inventory, disposal, software inventory and warranty maintenance. ▪ Initiated Project to upgrade all PCs from Windows XP to Windows 7.

▪ Responsible for all AD and Microsoft Exchange account creation and termination. This includes the creation of procedures and workflow tools allowing entry level Help Desk employees to create accounts during the new employee’s setup process.▪ Responsible for all financial allocations for both wire line, wireless, and data line charges from all providers on a monthly basis. This includes the creation of monthly trend reports to leadership.▪ Responsible for all aspects of corporate workstations including purchasing, inventory, disposal, software inventory and warranty maintenance.▪ Initiated Project to upgrade all PCs from Windows XP to Windows 7.