Dennis D. Caplinger Email & Phone Number

Traverse City, Mi, Us

Traverse City, Michigan, United States

Lead and manage a team of Business Process Consultants to deliver exceptional ServiceNow solutions for healthcare clients. Responsibilities include mentoring and coaching the team, developing and documenting best practices, gathering requirements for implementations, and managing scrum teams to ensure efficient and high-quality delivery. Focused on aligning technical solutions with client needs while driving continuous improvement and fostering a collaborative, high-performance environment.

Traverse City, Michigan, United States

Managing the completion of high end remodel projects and setting up of business for real estate design and build investment opportunities with my wife.

United States

Managing consulting projects for ServiceNow expansions/upgrades, expanded use cases, and integrations within the clients IT infrastructure. Aided in ~$1 million in yearly sales, leading pre-sales estimates and sales presentations of additional projects clients. Most work was done within ITSM and ITAM, with additional projects in the APM, CSM, and ITOM products.

Managing consulting projects for ServiceNow expansions/upgrades, expanded use cases, and integrations within the clients IT infrastructure. Most work was done within ITAM, with additional projects in the APM, and ITOM products.

Traverse City, Mi

Manager with projects consisting of content creation to website development for e-commerce, engineering and home service brands. Administrator of the company Teamwork project management suite. Key Results:-Additional business development of $600k from current clients in first 12 months-Successful completion of year long projects on time, on budget and delivered to client satisfaction.-Process development and implementation for multi-department workflow in a matrix… Show more Manager with projects consisting of content creation to website development for e-commerce, engineering and home service brands. Administrator of the company Teamwork project management suite. Key Results:-Additional business development of $600k from current clients in first 12 months-Successful completion of year long projects on time, on budget and delivered to client satisfaction.-Process development and implementation for multi-department workflow in a matrix organization. Show less

Greater St. Louis Area

Project Manager in charge of all seven applications: front end consumer and business applications, backend, internal systems, updated infrastructure, and three mobile applications. Organized, executed, and reported on development, budget, risk, and resource management. Was able to build a team from scratch and truly perfect an Agile DevOps model with daily scrums, two-week sprints, proper git procedures and eventually move to test driven development with automated testing on deployment on a… Show more Project Manager in charge of all seven applications: front end consumer and business applications, backend, internal systems, updated infrastructure, and three mobile applications. Organized, executed, and reported on development, budget, risk, and resource management. Was able to build a team from scratch and truly perfect an Agile DevOps model with daily scrums, two-week sprints, proper git procedures and eventually move to test driven development with automated testing on deployment on a scalable AWS infrastructure.Key Results:-Completed and launched the first new application on a three-month timeline and under budget.-Created processes for planning, execution, and reporting of work. -Set company goals and identified the KPI's that will help achieve those goals.-Managed all projects and work through Jira, Confluence, and bitbucket with integrations with Jenkins and Slack.-Completely customized Jira Cloud account to track KPI’s.-Led hiring initiatives for additional developers, in house and abroad, as well as other key positions. Show less

Greater St. Louis Area

Project manager and technical consultant for a variety of B2B and B2C clients’ advertising needs which required work with internal, remote, international, and client-side teams.Key Results:-Brought on to assist with large B2B campaign for AT&T, managing a variety of media with several teams.-Managed website and app development, display ads, video, and social projects for multiple clients following the AT&T campaign.-Managed the secure transition of the data analysis… Show more Project manager and technical consultant for a variety of B2B and B2C clients’ advertising needs which required work with internal, remote, international, and client-side teams.Key Results:-Brought on to assist with large B2B campaign for AT&T, managing a variety of media with several teams.-Managed website and app development, display ads, video, and social projects for multiple clients following the AT&T campaign.-Managed the secure transition of the data analysis department to a new external partner.-Advocated for project management best practices and tools. -Promoted and implemented new technology to create new opportunities. Show less

Greater St. Louis Area

Project Manager for the digital department, leading projects from creative conception through delivery. This included online advertisements, email campaigns, websites, e-learning platforms, and mobile applications. Worked to bring the brands furthest behind the technology curve up to current standards, including Osborn Barr's.Key Results:-Assembled a baseline of organizational standards for the most common digital projects; led company wide training on how and when to use them… Show more Project Manager for the digital department, leading projects from creative conception through delivery. This included online advertisements, email campaigns, websites, e-learning platforms, and mobile applications. Worked to bring the brands furthest behind the technology curve up to current standards, including Osborn Barr's.Key Results:-Assembled a baseline of organizational standards for the most common digital projects; led company wide training on how and when to use them. -Worked with HR to promote and organize internal events for additional company wide education.-Helped complete the Osborn Barr internal employee application, directed towards new hires and temporary employees.-Initiated and executed the migration of all digital assets to more secure, stable, and accessible solutions.-Worked with internal and external resources to complete a wide variety of projects including e-learning management systems, mobile applications, and corporate websites. Show less

Greater St. Louis Area

Local art gallery showcasing contemporary artists who express themselves in paintings, photography, jewelry, sculpture, ceramics, wood, metal, and glass.Developed and currently implementing a marketing plan as well as performance improvements to existing processes.Key Results:• Identified weak points through data analysis and developed a plan to overcome them.• Established a set of tools and processes to allow for active marketing with minimal effort.

Greater St. Louis Area

Creates and sells custom wood furniture made from century old barn-wood.Lead on all marketing efforts and solely in charge of all online efforts. Assisted in naming, messaging, and value proposition creation. Worked with web developers and graphic designers to get visual and digital representations of our brand on the market in minimal time.Key Results:• Made Rustic Grain the leader in barn-wood furniture in St. Louis in 6 months.• Assembled a complete branding kit… Show more Creates and sells custom wood furniture made from century old barn-wood.Lead on all marketing efforts and solely in charge of all online efforts. Assisted in naming, messaging, and value proposition creation. Worked with web developers and graphic designers to get visual and digital representations of our brand on the market in minimal time.Key Results:• Made Rustic Grain the leader in barn-wood furniture in St. Louis in 6 months.• Assembled a complete branding kit, including truck magnets, apparel, printed collateral, digital templates, branding standards, website, social media accounts, and content. • Accumulated and analyzed data to identify and solidify target market.• Tested and solidified the brand messages and value propositions.• Processed and scheduled content for social media accounts, website and PR.• Developed the 2014 marketing plan, broken down into quarterly strategies, with campaign templates.• Completed the initial brand kickoff, which has resulted in an average of 7.5 leads per week. Show less

Greater St. Louis Area

Worked with clients to identify needs, establish goals, and develop a marketing strategy to achieve those goals. Properly managed ongoing projects while training and supervising a team. Created and achieved SMART goals for my team. Established tools, methodologies, and policies to improve performance, decrease time spent, and increase the quality of service.Key Results:-Successfully completed over 60 projects including complete rebrands to yearlong marketing campaigns.-Managed… Show more Worked with clients to identify needs, establish goals, and develop a marketing strategy to achieve those goals. Properly managed ongoing projects while training and supervising a team. Created and achieved SMART goals for my team. Established tools, methodologies, and policies to improve performance, decrease time spent, and increase the quality of service.Key Results:-Successfully completed over 60 projects including complete rebrands to yearlong marketing campaigns.-Managed a hosting platform, including billing for over 100 websites. Established security, backup, and updating policies. Problem solved hacking attempts, spam reputation damage, and email service issues..-Created the operations manual for accounting, project management, and software applications used throughout the company.-Managed approximately $400k in projects in 2012, helping drive the company revenue to $1 million for the fiscal year.-Multitasked large projects with a variety of smaller ones, typically having 10-15 clients active each with 1-8 tactics being executed.-Built a foundation for customer relationships, eventually helping to move the organization’s business model from tactical, “one-off” projects into a model based on long-term marketing with recurring revenue. Show less

Greater St. Louis Area

Managed a team of sales associates. Responsible for ensuring sales goals were met, inventory stayed accurate, ordering was done in a timely fashion, and customer satisfaction remained extremely high.Key Results:• Surpassed all performance goals and expectations in the first year as supervisor.• Exceeded $3.1 million sales plan by 10%.• Improved the sales and productivity statistics of all staff.• Constantly interacted with customers, corporate administrators, vendors… Show more Managed a team of sales associates. Responsible for ensuring sales goals were met, inventory stayed accurate, ordering was done in a timely fashion, and customer satisfaction remained extremely high.Key Results:• Surpassed all performance goals and expectations in the first year as supervisor.• Exceeded $3.1 million sales plan by 10%.• Improved the sales and productivity statistics of all staff.• Constantly interacted with customers, corporate administrators, vendors, and coworkers from diverse cultures and backgrounds to ensure goals were met, projects were completed, and complete satisfaction for the company and its constituents.• Transformed customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find solutions where no one else could.• Commended for multitasking abilities; between managing a budget, training employees, properly marketing products and services throughout the store, and serving customers needs.• Demonstrated the ability to prioritize and transition with ease. Show less

Completed general construction, tile and stone work, hardwood and laminate flooring, residential electrical and plumbing. I laid flooring with Helios Contracting at the Extreme Makeover Home Edition in St. Louis.A handyman of sorts. I grew up with a curiosity to know how things work and how to break them down and build them up. When I applied this to housing, I realized that the concepts are pretty simple and although regulations have changed, the basic fundamentals haven't evolved… Show more Completed general construction, tile and stone work, hardwood and laminate flooring, residential electrical and plumbing. I laid flooring with Helios Contracting at the Extreme Makeover Home Edition in St. Louis.A handyman of sorts. I grew up with a curiosity to know how things work and how to break them down and build them up. When I applied this to housing, I realized that the concepts are pretty simple and although regulations have changed, the basic fundamentals haven't evolved in quite a while. If i can use a little better material, and a slightly modified technique, I can make things stronger, more durable, more efficient, and overall increase the longevity of any work I do. Show less

Bs, University Studies

Mechanical Engineering