Abba Usman Email & Phone Number

Austria

Abuja, Federal Capital Territory, Nigeria

• Supervised and mentored over 10 staff members, improving their capacities, while increasing operations efficiency by 70%.
• Spearheaded the rolling out of Enterprise Resource Planning System (ERP) in the organization; trained staff on Logistics/Procurement functions on ERP dynamics.
• Directed local purchasing in accordance with DRC’s Procurement Policy and Operations Handbook standards, ensuring goods purchased were in following specified requirements and match given specifications.
• Managed distribution network, including logistics, trade compliance and warehouse management, ensuring the warehouse documentation was maintained in accordance with DRC policies while overseeing deliveries to.
• Oversaw the merging of data and inputting regular updates to DRC Dynamics ERP Software.
• Led the implementation of effective supply chain planning systems while improving operations planning processes for the distribution network.

• Upheld DRC standard procurement practices, keeping records to full audit trail standard.
• Standardized and streamlined processes and procedures including making provision for attendance lists for catering services payment.
• Negotiated with vendors to achieve optimal pricing for the repair of the company’s 30kva generator coil.
• Maintained proper communication with relevant departments regarding the procurement and delivery of supplies, ensuring all parties were informed of any changes on time.
• Ensured proper elaboration, follow up and work inspection, for service and work contracts in line with DRC standard procurement policies and procedures while maintaining optimum quality standards.
• Maintained an accurate and up-to-date supplier and supplies’ price information for regularly purchased items, ensuring the database was well elaborated and kept up to date with local market conditions.

• Set up and negotiated contracts to obtain favourable pricing and delivery structures; built relationships with vendors to negotiate ideal terms for purchases.
• Maintained current understanding of pricing structures, market conditions and trends in the industry.
• Evaluated internal needs and developed plans for maintaining optimal supply levels.
• Maintained electrical, mechanical and IT equipment at the office.
• Coordinated hall rentals for trainings, workshops and seminars.
• Performed quarterly asset and inventory physical verification for all donor assets.

• Tracking and documented FAMANA performances, reviewing reports to ensure the company’s targets were achieved.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Utilized knowledge in Management Information Systems to create a database for the company to track staff information, products and sales information.
• Managed inventory control processes to restore stock, control costs and maintain sales floor levels to meet customer needs.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Submitted reports to senior management to aid in business decision-making and planning.

• Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
• Supported customers by managing over 50 calls per day efficiently while maintaining professionalism and upbeat tone.
• Responded to customer inquiries with patience and positivity to establish an excellent first impression.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Captured customer information into the Customer Relationship Management (CRM) system.