Abba Usman Email & Phone Number

Austria

Abuja, Federal Capital Territory, Nigeria

● Supervised and mentored over 10 staff members, improving their capacities, while increasing operations efficiency by 70%.● Spearheaded the rolling out of Enterprise Resource Planning System (ERP) in the organization; trained staff on Logistics/Procurement functions on ERP dynamics.● Directed local purchasing in accordance with DRC’s Procurement Policy and Operations Handbook standards, ensuring goods purchased were in following specified requirements and match given specifications.● Managed distribution network, including logistics, trade compliance and warehouse management, ensuring the warehouse documentation was maintained in accordance with DRC policies while overseeing deliveries to dispatches from DRC warehouses and checking stocks levels.● Oversaw the merging of data and inputting regular updates to DRC Dynamics ERP Software.● Led the implementation of effective supply chain planning systems while improving operations planning processes for the distribution network.● Created mechanisms to maintain an open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.● Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.● Handled purchasing, procurement, logistics management and other supply chain functions to facilitate business operations.

● Upheld DRC standard procurement practices, keeping records to full audit trail standard.● Standardized and streamlined processes and procedures including making provision for attendance lists for catering services payment.● Negotiated with vendors to achieve optimal pricing for the repair of the company’s 30kva generator coil. ● Maintained proper communication with relevant departments regarding the procurement and delivery of supplies, ensuring all parties were informed of any changes on time. ● Ensured proper elaboration, follow up and work inspection, for service and work contracts in line with DRC standard procurement policies and procedures while maintaining optimum quality standards. ● Maintained an accurate and up-to-date supplier and supplies’ price information for regularly purchased items, ensuring the database was well elaborated and kept up to date with local market conditions. ● Established and maintained good professional working relationships with suppliers and contractors. ● Updated and submitted the procurement tracker to the Operations Manager weekly.● Validated all procurement requests and ensured specification of materials, project code was complete, clear and accurate. ● Prepared bid documents sent out advertisements, collected quotations, prepared bid analysis and followed up on outstanding orders. ● Ensured order requests, purchase orders and contracts were reviewed and signed by authorized signatories. ● Avoided discrepancies between ordered and delivered goods and services.

● Set up and negotiated contracts to obtain favourable pricing and delivery structures; built relationships with vendors to negotiate ideal terms for purchases.● Maintained current understanding of pricing structures, market conditions and trends in the industry.● Evaluated internal needs and developed plans for maintaining optimal supply levels.● Maintained electrical, mechanical and IT equipment at the office.● Coordinated hall rentals for trainings, workshops and seminars.● Performed quarterly asset and inventory physical verification for all donor assets.● Supervised ongoing projects contracted to service providers and oversaw performance rating using established KPI.● Updated the procurement tracking sheet online and on Microsoft Excel.● Conducted monthly stock counts and input the data into the stock and inventory report for the month.● Properly arranged the warehouse, ensuring items were stacked based on their expiry dates, types and sizes, allocating bin cards to each stockpile; maintained a conducive temperature at the warehouse containing drugs and perishable Items.● Oversaw installation and maintenance of software, performing troubleshooting operations to maintain optimal performance.● Tagged and tracked assets using the organization’s asset ID.

● Tracking and documented FAMANA performances, reviewing reports to ensure the company’s targets were achieved.● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.● Utilized knowledge in Management Information Systems to create a database for the company to track staff information, products and sales information.● Managed inventory control processes to restore stock, control costs and maintain sales floor levels to meet customer needs.● Supported staff development and goal attainment by focusing on skill development and job satisfaction.● Submitted reports to senior management to aid in business decision-making and planning.● Served as the company’s local representative for legal issues and inspections.● Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

● Directed incoming calls to internal personnel and departments, routing to the best-qualified department.● Supported customers by managing over 50 calls per day efficiently while maintaining professionalism and upbeat tone.● Responded to customer inquiries with patience and positivity to establish an excellent first impression.● Resolved conflicts and negotiated mutually beneficial agreements between parties.● Captured customer information into the Customer Relationship Management (CRM) system.