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Mo Abbas Email & Phone Number

Senior Global Management Professional with extensive expertise in International Business Development and Sales at Mercury NZ
Location: New Zealand, New Zealand, New Zealand 5 work roles 1 school
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Current company
Mercury NZ
Role
Senior Global Management Professional with extensive expertise in International Business Development and Sales
Location
New Zealand, New Zealand, New Zealand

Who is Mo Abbas? Overview

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Mo Abbas is listed as Senior Global Management Professional with extensive expertise in International Business Development and Sales at Mercury NZ, based in New Zealand, New Zealand, New Zealand. AeroLeads shows a matched LinkedIn profile for Mo Abbas.

Mo Abbas previously worked as Head of Customer Engagement at Mercury Nz and Head of Customer Segments at Mercury Nz. Mo Abbas holds Bachelor Of Applied Management, Sales And Marketing from Otago Polytechnic | Te Pūkenga.

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Mercury NZ

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Profile bio

About Mo Abbas

I am a passionate and accomplished senior management professional with extensive international background in business development, sales management, team leadership and client liaison.Advanced business and technical acumen ensure a firm understanding of effective processes and systems including resolving issues and implementing appropriate improvements, while enhanced liaison and negotiation skills allow for successful collaboration with stakeholders from many professional, technical and cultural backgrounds.Highly developed analytical expertise and problem solving, time-management and organisational skills guarantee precise attention to detail, exemplary performance under pressure and the ability to achieve tight deadlines in fast-paced environments.QUALIFICATIONS:• Bachelor of Applied Management - Sales and Marketing, NZ• Professional Certificate in Executive Coaching (UK), currently completing• High Performing Teams (NZ) • Lead the Product (NZ)• Diploma in Database and Internet Technology, ZAAWARDS:• CRM Awards 2020, Silver Award for Customer Service in NZ (Contact Centre with over 50 seats), 2nd place for Customer Retention, Gold Award for social media engagement, Industry Sector Award for Energy Retail NZ, Gold Award for outbound business to consumer calling• SAP Best Run SAP CRM and CX Award for Sales Commerce and CX implementation, 2021• SEANZ Best Solar Customer Experience 2019 Industry Award• CRM Awards 2018, Silver Award for Customer Service in NZ (Contact Centre with over 50 seats), 1st Place for Customer Retention, Industry Sector Award for Inbound Sales, Gold Award for Outbound Sales B2B, Diamond Award for Outbound B2C Sales • Telstra STARS award 2012, 2011, 2010• CEO award for top sales outcomes, 2009IT SKILLS:• Microsoft Office Suite • CRM systems• Database programs• SAP Commerce• SAP Cloud for Customer• Marketo• SalesforceIf you feel I will be a suitable candidate to fill a vacancy or you would like to expand your professional network, connect here or email me at moabbasnz@gmail.com

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Mo Abbas's current company

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Mercury NZ
Mercury Nz
Senior Global Management Professional with extensive expertise in International Business Development and Sales
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5 roles

Mo Abbas work experience

A career timeline built from the work history available for this profile.

Head Of Customer Engagement

Current
Mercury Nz

Auckland, NZ

  • Reporting to the GM Customer and a member of the retail leadership team
  • Responsible for the overall strategic direction, leadership and management of the customer engagement journey, from first bill to exit
  • Leading a multi-discipline team of more than one hundred staff, handling in excess of one million transactions per year
  • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required
  • Establishing, implementing, simplifying and overseeing effective systems, processes and controls to transform the way customers interact with the company, improve staff performance and reduce operating costs
  • Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
Dec 2019 - Present

Head Of Customer Segments

Mercury Nz

Auckland, NZ

Mar 2018 - Nov 2019

Head Of Mass Market Sales

Mercury Nz

Auckland, NZ

  • Key Achievements (Mercury NZ Ltd):
  • Increasing self-service interaction volumes by 22%, touchpoint NPS by fourteen points and optimising FTE by 20%
  • Remit dimensions: OPEX $8.8m, base revenue, $770m and retention revenue target $70m
  • Manager effective score, 2021 survey – 100%
  • Launching Mercury App, providing a simplified process and integrated tools to speed up access to self-help, valued at $2.4M benefits per year
  • Upgrading CRM and telephony systems to a cloud-based solution, enabling new insights and improved customer interactions across multiple channels
Feb 2016 - Feb 2018

National Telesales Manager / Telesales Retention Manager

Vodafone New Zealand

London, GB

  • Reporting to the head of national sales
  • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required
  • Managing the development and execution of telesales business unit, with multiple contact centres around New Zealand, accountable for 80% of the consumer sales revenue target
  • Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements Key Achievements (Vodafone)
  • Conducting review and renegotiation of telesales and field sales partners increasing outcomes per FTE by 20%
  • Creating and deploying a successful coaching and mentoring program standardising the sales process for optimum customer experience outcomes- Call quality scores increasing from 57% to an average of 93%
Jun 2013 - Jan 2016

Contact Centre Sales Manager

Telstraclear

Auckland, North Island, NZ

Sep 2009 - May 2013
1 education record

Mo Abbas education

  • Otago Polytechnic | Te Pūkenga
    Otago Polytechnic | Te Pūkenga
    Sales And Marketing
FAQ

Frequently asked questions about Mo Abbas

Quick answers generated from the profile data available on this page.

What company does Mo Abbas work for?

Mo Abbas works for Mercury NZ.

What is Mo Abbas's role at Mercury NZ?

Mo Abbas is listed as Senior Global Management Professional with extensive expertise in International Business Development and Sales at Mercury NZ.

Where is Mo Abbas based?

Mo Abbas is based in New Zealand, New Zealand, New Zealand while working with Mercury NZ.

What companies has Mo Abbas worked for?

Mo Abbas has worked for Mercury Nz, Vodafone New Zealand, and Telstraclear.

How can I contact Mo Abbas?

You can use AeroLeads to view verified contact signals for Mo Abbas at Mercury NZ, including work email, phone, and LinkedIn data when available.

What schools did Mo Abbas attend?

Mo Abbas holds Bachelor Of Applied Management, Sales And Marketing from Otago Polytechnic | Te Pūkenga.

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