Abbas Mohammad Email & Phone Number

Melbourne, Australia

Working within a delivery team in the Insurance Department of Suncorp as a Software Tester. Using an AGILE way of working and a risk based approach to testing, contributed to the full project life cycle of several releases in planning, designing, executing test scenarios and logging defects found. While also continually monitoring, maintaining and updating the automation test suites.Have gained experience in industry tools including JIRA, Jenkins, Bitbucket, Git, Postman, Cypress, Playwright, Appium, Selenium, ATOM, Accurev and Zephyr.Some background in the following programming/scripting languages - XML, Java, Javascript, SQL.

Melbourne, Australia

As part of the Suncorp 2016-17 Summer Vacation Program, I worked within the eCommerce department as an Online Experience Intern. The role involved optimising the AAMI website for increased sales by introducing and managing changes to the front-end. I worked in collaboration with the User Experience, Content Production and Content Management teams to lead the implementation of a change.Achievements• Worked in partnership with the User Experience, Content Production and Content Management teams to manage the delivery of a new AAMI page.• Reviewed AAMI online quoting process against WCAG accessibility guidelines and produced a report on the findings.• Produced templates on existing AAMI web pages that can be used as a guide for future pages.

Port Melbourne, Australia

Successfully earned a role with General Motors Holden as part of their 12 months Industry Based Learning work placement as a Business Analyst. My role involved acting as a liaison between the technical teams and the business teams by facilitating requirements gathering meetings, showcases and user training sessions while ensuring tight project deadlines were met. Achievements• Managed the implementation of a new process for database access requests for Successor New Model Database which reduced request processing time by 50% and increased delivery teams productivity• Facilitated group training sessions for business on new Avaya Contact Centre Phone System;• Optimized processes for VoR (Vehicle off Road) requests resulting in an increased customer satisfaction and saving time in processing VoRs;• Delivered business proposal to enhance current application monitoring methods which minimizes false alerts by 50%;• Managed tight project deadlines across different time zones.• Served as liaison between business and technical teams; earning their confidence through clear communication and reliable follow through• Commended by leadership on efficiency and speed at fulfilling internal users’ IT service requests

Bachelor’S Degree, Business (Information Systems), 3.2 Gpa - Melbourne, Australia

Activities and Societies: Business Information Systems Student Association (BISSA) Member Graduated with Distinction and offered.

Diploma, Information Technology, 3.2 Gpa - Melbourne, Australia

Graduated with Distinction average and was offered a position in the Bachelor of Business (Information Systems) (Applied) at RMIT.