Mark Read
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Mark Read Email & Phone Number

Workforce Management Scheduling Analyst at Suncorp Group
Location: Woongarrah, New South Wales, Australia 7 work roles 2 schools
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Current company
Role
Workforce Management Scheduling Analyst
Location
Woongarrah, New South Wales, Australia
Company size

Who is Mark Read? Overview

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Quick answer

Mark Read is listed as Workforce Management Scheduling Analyst at Suncorp Group, a company with 13260 employees, based in Woongarrah, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Mark Read.

Mark Read previously worked as Workforce Management Advisor at Suncorp Group and Technical Support Officer at Suncorp Group. Mark Read holds Cert Iv, Business Frontline Management from Megt.

Company email context

Email format at Suncorp Group

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Suncorp Group

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Profile bio

About Mark Read

Mark Read is a Workforce Management Scheduling Analyst at Suncorp Group. He possess expertise in insurance, customer service, sales, building relationships, recruiting and 11 more skills.

Listed skills include Insurance, Customer Service, Sales, Building Relationships, and 12 others.

Current workplace

Mark Read's current company

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Suncorp Group
Suncorp Group
Workforce Management Scheduling Analyst
Woongarrah, NSW, AU
Employees
13260
AeroLeads page
7 roles

Mark Read work experience

A career timeline built from the work history available for this profile.

Workforce Management Scheduling Analyst

Woongarrah, NSW, AU

Workforce Management Advisor

Current

Australia

  • Designing and implementing an effective and engaging local communications framework across all contact centres for Consumer, Commercial, Bank and Wealth contact centres.
  • Supports initiatives from Insurance, Bank and Wealth manufacturing across all contact centres
  • Identify and remove unnecessary customer contacts through identifying and implementing process improvements and training opportunities.
  • Supporting technology rollouts across all contact centres
  • Provide insight, advice and expertise on optimising efficiencies within the performance and operations team and wider Contact Centre teams
  • Develop strong working relationships with the Contact Centre Effectiveness team, Contact Centre peers and a broad range of stakeholders and departments, to deliver outcomes in line with department and divisional strategy
Jan 2024 - Present

Workforce Management Scheduling Analyst

Current

Gosford, New South Wales, Australia

- Maintain and manage rosters and schedules on a day to day basis, whilst ensuring core shrinkage targets are adhered to and staffing levels are balanced for optimal performance- Facilitate business activity requests while meeting legislative and agreed guidelines such as existing Enterprise agreements in order to maximise business outcomes- Manage and.

Feb 2019 - Present

Technical Support Officer

Newcastle, Australia

Suncorp, GIO, AAMI, Just Car Insurance-Product Underwriting-Account Management-Policy Administration-Dispute Resolution -Coaching and Development

Sep 2016 - Feb 2019

Customer Value Specialist

Newcastle, Australia

Nov 2013 - Dec 2016

Assistant Accountant

Quantum Accounting
May 2013 - Nov 2013

Store Manager

Man To Man

Men's wear

Sep 2010 - Jun 2012
Team & coworkers

Colleagues at Suncorp Group

Other employees you can reach at suncorpgroup.com.au. View company contacts for 13260 employees →

2 education records

Mark Read education

Cert Iv, Business Frontline Management

Megt

Hsc

Wyong High School
FAQ

Frequently asked questions about Mark Read

Quick answers generated from the profile data available on this page.

What company does Mark Read work for?

Mark Read works for Suncorp Group.

What is Mark Read's role at Suncorp Group?

Mark Read is listed as Workforce Management Scheduling Analyst at Suncorp Group.

Where is Mark Read based?

Mark Read is based in Woongarrah, New South Wales, Australia while working with Suncorp Group.

What companies has Mark Read worked for?

Mark Read has worked for Suncorp Group, Quantum Accounting, and Man To Man.

Who are Mark Read's colleagues at Suncorp Group?

Mark Read's colleagues at Suncorp Group include Rosz Dixon, Lindy Lane, Tenealle Culhane, Mahesh Chandra Bose M, and Tony Giang.

How can I contact Mark Read?

You can use AeroLeads to view verified contact signals for Mark Read at Suncorp Group, including work email, phone, and LinkedIn data when available.

What schools did Mark Read attend?

Mark Read holds Cert Iv, Business Frontline Management from Megt.

What skills is Mark Read known for?

Mark Read is listed with skills including Insurance, Customer Service, Sales, Building Relationships, Recruiting, Retail, Account Management, and Call Centers.

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