Abbas Calcuttawala Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

- Managing Content Systems Team at TVNZ which look after critical systems for our Linear and Playout Contents likes of IBMS, iNews, AVID (Interplay,Media Central, Storage ISIS) & MAM (VizOne)● Manage relationships with key stakeholders to ensure IT services meet for TVNZ Systems including internal customers and vendors.● Provide day to day management oversight for the systems team to ensure incidents, service requests and escalations to external suppliers are dealt with in a timely fashion.● Manage team leaves, rosters and timesheets etc● Acting Technology Change Manager and chairing CAB meetings● Managing Software license and Hardware refresh for systems● Point of contact for escalation for critical incidents supported by Systems team● Support PMO office with Projects , Release to support documentation reviews and provide resource to ProjectsPlatforms used:• AVID Products: Interplay Production, ISIS Storage, Media Composer, Media central UX, iNews• VIZ Products: Ardome, VizOne. IBMS• HP Client Automation & Radia (Software Packaging and deploying tool), HP Storage• VMware ESX and Workstation• Others: Red hat Linux, Windows Servers, Nagios, Active Directory, Group Policies• DigiRapids, Sorenson Squeeze, Elemental Live Streaming, Carbon Coders, FTP tools

Managing IT Service Desk & Technical Desk spread across 29 offices and 1500 user base● Implementing ITIL processes across the organization● Understand business requirements and use IS Operations / Service to help business achieve more results● Monitoring & optimizing IT operations to improve services by working with IS Denmark & vendors● Managing IT cost savings & negotiating contracts with service providers● Managing service levels against service metrics with service providers and service delivery team● Continuous Service Review and Improvement to enhance customer service & expectations● Remedy 7.0.01 roll out replacing existing service desk Ticket Management System● Managed remote support for Srilanka office reducing cost of operations for Maersk● Reduced Manpower for deploying IT systems remotely● Managed Telesoft (call billing software) reconciliation project for accurate call billing reports to business as part ofrelating customer’s requirements into valuable services● VOIP rollout project: Cisco IPT rollout for across all Maersk Agency offices

• Implementing and supporting technology infrastructures and managed services which include: IT Systems, Networks, Security and Service Delivery• Risk management & ISO Compliance• Manage an effective SLA driven Service Desk (India Office, NYO Corporate Office, 260+ Retail Stores) providing very high levels of customer service• Team Management• IT Infrastructure management of Country Offices • Handling IT projects, IT purchase & Vendor management• Responsible for team motivation and overall satisfaction. • Ensure overall quality of the project and on-time delivery

• Responsible for the overall functioning of the Information Technology (IT) Department in India for corporate office of Mall management Company (MMC) and head IT Retail functions for existing/ new Retail Malls across India.• Managing and Leading Teams to provide all the services in Information Systems• Implementing and maintaining systems that help business to grow and function smoothly in India.• Design, Implement & Support WAN/LAN infrastructure consisting of Routers, Firewall, VPN, Hubs and switches.• Setup & Implement Policies of all IT Hardware & Software• Monitoring the IT Procurement Processes in India for all Retail Mall MMC Office and Corporate office

•Managing IT Service Desk with 30+ agents to handle support of 200 plus Retail Stores for Steve & Barry’s, USA and Corporate Service desk Level 1 & Level 2 support for NYO office.•New Store Openings : New Store IT Infrastructure Setup( setting up PC charge software, coordinating delivery of computers, DSL setup, POS setup, setting of barcode & receipt printers, Givex Gift cards, configuring Store server and Store Manager Station along with all cash registers.•Store IT Support: Ensuring / managing smooth 24X7 operations at Retail stores in terms of IT Infrastructure, managing all tickets as per SLA’s defined using CA-Unicenter Service Desk, testing of new POS software, managing Price change at all Stores, EOD/SOD functions of Store IT setup•Management: Overall management of the IT Helpdesk team, analyze and present weekly and monthly metrics and derive performance improvement measures, effective training and mentor resources,

Diploma In Cloud Engineering (Level 7) Nzqf:4241, Information Technology Cloud Computing, A+

In this Diploma, I learnt to design and build scalable and reliable cloud-based solutions that test my problem-solving skills and build my.

B.E, Electronics

Education record