Microsoft subject matter expert offering 18 years of global experience in high-pressure and intensely competitive industries; I blend my devotion to customer support with a capacity to understand problems intuitively, to strategize a course of action, automate daily work tasks, and create robust systems that improve operational productivity, efficiency, and performance levels. I have been repeatedly picked to manage complex, cross-functional technology initiatives and turn around projects to meet pressure-sensitive deadlines. I am often characterized as a trusted decision-maker and crucial liaison between executives and managers; I parlay deep knowledge of project management, vendor communications, and technical troubleshooting so that C-level executives can focus on business vision and efficiency-building activities with key stakeholders.As a technology visionary who understands the importance of centralizing processes to guarantee proper and up-to-the-minute documentation in the face of organizational changes, I am adept at translating technical information during new technology roll-outs, and making it more easily understood and user-friendly by staff and non-technical audiences. I am skilled in dealing with people from a diversity of backgrounds with expediency and courtesy. I have enrolled in the first course at Microsoft Virtual Academy (Microsoft's On-Line Learning Portal) in early 2011; ranked top performer across Canada for a quick learning curve and upholding above-average performance. currently a holder of Microsoft Virtual Academy Founders Club status. My language skills include fluency in Arabic. I am a professional who is driven by pride, motivation, and the attainment of excellence.