Md. Abul Basher Email & Phone Number

66, Progoti Sharani, Baridhara J Block, Dhaka 1212, Bangladesh

• Strategic Planning: Develop and execute integrated CRM, brand communication, and digital marketing strategies.
• CRM Management: Lead the development and implementation of CRM initiatives, including customer segmentation, lifecycle management, and personalized communication strategies.
• Brand Communication: Oversee the development of brand messaging, positioning, and communication strategies across various channels and touchpoints.
• Digital Marketing Strategy: Drive the development of comprehensive digital marketing strategies encompassing SEO, e-commerce, social media, email marketing, and content marketing.
• Customer Experience Enhancement: Collaborate with cross-functional teams to enhance the overall customer experience through personalized communication, seamless interactions, and value-added services.
• Data Analysis and Insights: Analyze customer data, market trends, and digital marketing metrics to optimize marketing campaigns and identify growth opportunities.

• Major Role & Responsibilities:
• Being responsible for increasing customer relationships and commercial leads and reporting to the Develop and supervise CRM software (customized) to manage customer relationships in a structured manner.
• Create customer journey automation, testing, and optimization were performed together with CRM System setup, data migration, 5-digit short code acquisition from BTRC, and integration to CRM System.
• Managing the call center's day-to-day operations, including locating equipment, efficiently allocating resources, and putting call center strategy and operations into place.
• Created and put into practice relational tactics to boost client loyalty.
• Create a CRM strategy and plans based on consumer and competitive information, market development, and growth patterns.

62, East Hazipara, DIT Road Malibag, Dhaka-1219

 Develop & Supervision CRM Software (customize) to function customer service systematically. Managing the daily running of the Call Centre, including sourcing equipment, effective resource planning, and implementing call center strategies and operations. Monitoring Tele sales, Online sales & Email Marketing. Analyzing the customer service database.

Plot-12, Block-CWS (C)Gulshan South Avenue, Gulshan 1, Dhaka-1212

• Major Responsibilities:
• Evaluate customer service goals every week. CSL information and recommendation to management for next plans and assessment;
• Preparing and completing action plans in coordination with the Sales department, factory & distribution channel to resolve the lack.
• Monitoring System-related activities generated by SAP (Systems Applications and Products in data processing) Especially SD & FI Modules.
• Oversee the daily activities of customer service representatives who provide technical support to the customers.
• Analyzing the customer service database, statistics, or other data to improve the level of customer satisfaction.

House - 25, Road - 34, Gulshan - 2, Dhaka - 1212. Bangladesh.

1.Correspondence with the foreign client regularly as per their specific requirement.2.Communicate with people as per the specific requirement of the client.3.Satisfy the client by providing the best employees.4.Satisfy the candidate by providing him the best opportunity.5.Support the marketing manager, and other colleagues.

Master Of Business Administration (Mba), Marketing

Bachelor’S Degree, Language & Literature

H.S.C, Humanity

High School, Humanity