Infrastructure, Cloud Platforms & Security Management, IT Technology ▪ Ensure Service Providers Deliver IT Infrastructure Services in accordance with the agreed scope, Service level agreement (SLA) , and All applicable Performance Metrics. ▪ Governance of Incident management, Performance management, Patch Management, Change management, and Problem management for IT Platform. ▪ Drive Platform Solution Design (HLD, LLD) along with OEM/Partners for IT/Telco Services.▪ Hybrid Cloud platform and service management ▪ Container Orchestration through Kubernetes and OpenShift ▪ Ensure cloud platform monitoring to measure service performance ▪ Legacy Application migration strategy to cloud environment ▪ Modernization using containerization to enable cloud native features ▪ Implement Customer Data Privacy Solution in critical systems ▪ Achieve operational excellence by automation and optimization of critical services

IT Operation, Service Operation Technology• IT Application Operations and Maintenance support through central governance and monitoring.• Achieve operational excellence by development and optimization along with consistently performing regular operations of service critical Applications - Enterprise Data Warehouse ETL completion time reduction - Bill cycle run duration reduction - Commission Management system ETL completion time reduction• Change & Release Management and ensure error free deployment at first Go• Alert automation, manage and govern large volume of data ensuring best practices (ITIL, ISO etc.)• Central Dashboard/Summary health check report to monitor overall service status in real time• Complying IT audits with internal and external auditors• Improve Customer experience - Remove system errors impacting business services - Ensuring 15 minutes response time against critical faults - Complaint resolution within 2 days SLA• Project support and assist to accomplish project on time as per plan - Customer Relationship Management (CRM360) - Commission Management System (CMS) - Regional Managed Service (RMS) - Mobile Number Portability (MNP)

Business Intelligence software development works for the leading healthcare industry giants. Currently I am working as an offshore developer from IMS Dhaka office for IMS Health – Asis Pacific Region IAM rollout projects.• integration and configuration of new data sources for IMS Health – Asis Pacific Region • Data warehouse using SSAS, SSIS, tsql and Database Programming• Provide ETL operation & maintenance support for production• IMS legacy system support • BI hosting & deployment• Co-ordinate among internal teams and external team of IMS

• Single point of contact for information needs and development, interaction with business for requirement analysis and define business and functional specifications.• Working closely with business stakeholders for decision support, problem solving and issue resolution.• Technical lead and delivery lead for BI projects, solution design and review of BI deliverable's.• Integration and configuration of new data sources, network elements, ETL mapping and report/portal development and enhancement.• Data identification, validation, collection, collation and preparation of business dimensions, facts and reports.• Development and performance tuning of ETL interface, map, flow and process development using ODI and PL-SQL. • Ensure end to end core ETL operation, ensure pre and post quality check, exception handling and data adjustment.• Ensure smooth source loading from different systems (approx 40 source systems) to report layer with proper data quality.

• Support for integration and configuration of new data sources, network elements, ETL mapping, EUL design and report/portal development and enhancement.• Provide support in development, maintenance and automation of SQL queries, PL/SQL procedures, OWB 10 mappings, object modeling, shell and other programming scripts used for data preparation for analysis and report generation.• Data identification, validation, collection, collation and preparation of business dimensions, facts and reports.• Design and develop team duties, goals, delivery as well as strategic plans, manage activities and co-ordinate among internal teams and external vendors.Co-ordination with internal customers of Grameenphone and respond to the need of internal and external entities for data support.

• Data warehouse ETLS process maintenance & tuning of 4.5 TB DB using oracle 10g script also provide operational support.• Support marketing and technical for campaign & micro campaign.• Design Universe, build new reports, schedule the business report & publish the report into BO infowview Using SAP BO XI R3 . also publish & maintenance dashboard in Xcelsius 2008 Enterprise • Provide support in development, maintenance and automation of SQL queries, PL/SQL procedures• Data identification, validation, collection, collation and preparation of business dimensions, facts and reports.

Assisting in system analysis and design. Designing the database structure. Supervising the master database preparation Administering database. Servers Software development Software Implementation and testing.