Moiz Abbasi Email & Phone Number

Ontario, Canada

• Resolved technical issues for customers: identifying the causes, supporting the client remotely by using virtual machines, finding and carrying out solutions
• Providing first and second-level technical support through phone, email, and chat support
• Performing account management and maintenance for various applications and systems (e.g., creating or modifying user accounts & permissions, password resets, MFA etc...)
• Communicating with customers at all levels of technical and non-technical skills sets
• Following all standard operating procedures (SOP) through the effective use of knowledge management
• Working collaboratively with teams across the organization

Toronto, Ontario, Canada

 Remotely providing front-line IT support to end users contacting the help desk across Canada Password resetting, assigning groups, permissions, account administration, account creation/deletion, assigning licenses in Azure AD Supporting users and resolving issues related to Windows 7/8/10, Microsoft Office, Office 365, android cell phone devices, &.

Burlington, Ontario, Canada

 Responding to all incoming calls and emails from the clients within set SLAs Providing Technical support of hardware (desktops/laptops), and various software applications (Citrix, Cisco VPN, Exchange, Internet Explorer, Firefox, Active Directory, Outlook, Network drives) Recording all information regarding end-user incidents or requests into Remedy.

Milton, ON

 Providing end-users with troubleshooting, repairing, and supporting services within Windows and Macintosh environments Disassembling and reassembling computer hardware and peripherals using a variety of hand tools Analyzing and evaluating support reports and making recommendations to reduce potential future issues  Providing technical expertise and.

Oakville, ON

 Providing front-line IT support to students, faculty and for a user base consisting of pen-based laptops  Interacting with the testing team and providing technical input, support, and analysis for software and hardware specifications Carrying out investigative work on a variety of requirements, information flow, and processes Providing detailed.

Milton, ON

• Operated the drive-through window and sales register quickly and efficiently
• Consistently provided friendly guest service and heartfelt hospitality
• Diligently restocked workstations and display cases
• Performed all position responsibilities accurately and in a timely manner
• Unloaded delivery truck and promptly restocked store in a timely manner

Toronto, ON

• Verifying all merchandise to ensure that it coincides with the paperwork
• Participating in team-based decision making as required
• Responding to and handling multiple customer inquiries, requests, and concerns in a timely manner, over the phone and in person
• Balancing cash and being aware of the amount of cash on hand
• Accurately verifying merchandise quantities, descriptions and price
• Reporting stolen and damaged goods to Management

Etobicoke, ON

Information Technology

• Completed 2-year co-op Diploma • Actively lead a 4-person team on various hardware and programming projects • Successfully installed and.

High-School Diploma, Creative Writing, 12