Abbey Vale Email & Phone Number

Ilkley, Gb

Milton Keynes, England, United Kingdom

Durham, England, United Kingdom

Milton Keynes, England, United Kingdom

Property investment and management company. The UK’s leading source of free property investment education, including The Property Podcast (300,000 downloads per month), online community, in-house magazine, social channels including YouTube, and free online courses. Services included property sourcing, lettings, property management and accounting/tax services for residential landlords and investors. Working alongside the co-founders, my varied executive-level role ranged from managing HR & recruitment, facilities, internal communications and events, business improvement and the design and implementation of new initiatives and innovation. I also coordinated our charity initiatives. Achievements included:- Growth from 5 to 54 employees over 5 years, building a thriving company culture- Consolidation of four companies into one and an extensive rebrand- Managed community growth from <5,000 to over 70,000- Moved from a fully remote model to having offices in London and Manchester. Managed agreements and commercial negotiations with office landlords, fit outs and refurbishments- Developed operational processes and policy as we grew from start-up to scale- Implemented governance, reporting and meeting practises- Developed networking events across the UK and internationally- Launched, edited and managed the Property Hub Magazine (bi-monthly, subscription print magazine, grew circulation to 5,000)- Managed migration from Google platform to Microsoft- Established the People function, and drove evolution of this strategically and operationally. Managed TUPE transfers and redundancies- Participated in Board, Financial and Operations meetings- Managed our Covid-19 response- Introduced hybrid working organisation-wide- Established charity partnerships with homeless charities in the NW, including fundraising, staff volunteering and skills provision to the charities.

Growth from 130 to 245 events, and audience numbers to 27,000, making Ilkley one of the top literary events in the UK and widely viewed as being on a par with Cheltenham. Secured sponsorship partnerships with over 40 local and national companies and organisations.

Customer management and contact centre specialist, advising, designing and implementing transformational change for numerous clients in UK, Ireland, Saudi Arabia, Canada and India. Clients included Barclays, Marks & Spencer, npower, Aer Lingus, UPS, Wanadoo/France Telecom, Orange, Heidelberg, Riyadh Bank, Irish Permanent, Hutchinson 3G, Norwich & Peterborough Building Society, MFI, selftrade.co.uk, and spring.com.Further information available on request.

London, England, United Kingdom

Volunteered for the homeless charity, Crisis, every December for 4 years, in between consultancy assignments. Assisted with the set-up the Crisis Open Christmas shelters in five locations across London including the main centres at the London Arena and Millennium Dome (now the O2). Managed up to 100 corporate and school volunteers per day, working closely with the Operations Manager and Trades Manager.

Milton Keynes, England, United Kingdom

Call centre consultancy and outsourced services company, £40m turnover.Managed marketing activities in UK, Eire, Europe, South Africa and Australia. Budgets of over £2m, a team of 24 individuals and a network of external agencies to grow the business by 40% pa. Speaker at international events, Call Centre of the Year Awards judge and editor of the International Call Centre Benchmarking Report.

Bolton, England, United Kingdom

Responsible for the consolidation of customer contact handling from 90 offices into one new green-field call centre, and subsequently managed the operation. Developed a trade sales operation with a £30m annual income. Managed in excess of 250 staff, a £1.5m building programme and overflowed calls to a third party.

Ba (Hons) Social Sciences - Geography / Economics / Management

Education record

Chartered Institute Of Marketing Diploma

Education record