Abbi Butterfield, Ccxp, Csm Email & Phone Number

Minneapolis, Minnesota, United States

Supported the migration of 50,000+ agents to a new service platform, and defined, documented and implemented a standardized migration process, including success metrics. In addition, the client needed a flexible project manager to join projects already in flight or at risk who could lead unstable work through to completion. Ths work required a Project.

Minneapolis, Minnesota, United States

Served as Voice of Customer Product Owner for the bank’s Customer Feedback Management platformSpearheaded the build and launch of a new Customer Feedback Management platform including 5 survey programs covering dozens of transaction points for over a million customers with 2,000 platform users. Personally led this 6 month platform rollout that tripled the.

Wayzata, MN

Operated as project manager for the Customer Experience team with a focus on addressing CFM product defects.Completed research initiatives to support the creation of customer personas and market research insights, allowing marketing teams to better target appropriate customers.Arranged and led journey map sessions for technical product teams to predict.

Minneapolis, Minnesota

Supervised the retail operations, encompassing all packaged products, perishables, imports, and Lucia’s branded merchandise. Led efforts following the exit of the entire retail team to analyze over 50 product lines and determine top 5 revenue products, resulting in the creation of a new profit stream of $3,000.Headed efforts to keep business relationships.

Greater Minneapolis-St. Paul Area

Acted as a manager of the restaurant’s Bakery and To-Go business that generated 50% of the location’s profit for this 32-year old restaurant that pioneered the farm-to-table movement in Minnesota.Managed a staff of 20 overseeing recruiting new team members, employee onboarding, and training for customer service, health safety, and food preparation.Excelled.

Greater Minneapolis-St. Paul Area

As part of the Literary Department at the Guthrie Theatre I assisted with various productions in numerous ways. I compiled actor's packets, glossaries, and research for a production of Mary Coyle Chase’s Harvey as well as Ayad Akhtar’s Disgraced. One of my larger projects involved creating information sheets on the productions in the 2016-2017 season..

Greater Minneapolis-St. Paul Area

Duties included acting as house manager, concession supervisor, gift shop worker, and usher for various CTC productions. As house manager I supervised the staff, communicated with backstage and addressed any emergencies that may develop. As concession supervisor and gift shop worker I processed cash and credit transactions on the Square system, stocked and.

Greater Minneapolis-St. Paul Area

In my time as a New Play Development Intern I read and evaluated scripts, maintained the submission database, assisted with workshops of new work, acted as a dramaturg on various productions, and assisted with casting, along with other duties. I also was an assistant director under Peter Brosius for the holiday production of Cinderella.

Greater Minneapolis-St. Paul Area

As one of two house managers, I recruited, coordinated, and trained volunteers to fill the Front of House staff for various productions at The Soap Factory. These productions included Crime and Punishment, Wise Blood, and The Haunted Basement. In this vein I crafted ticketing, ushering, and other customer service infrastructure and policies and identified.

Greater Minneapolis-St. Paul Area

During this time I acted as stage manager for various workshops occurring over the summer. Responsibilities included organizational duties as well as some dramaturgy work. I also maintained the member database, updating both actor information and information concerning opportunities for playwrights.

Grinnell, Iowa

As part of the front of house staff the majority of my time was spent working in the box office, selling tickets and advertising productions. I also worked as a House Manager for productions, overseeing staff and training volunteers for productions. This staff ensure a safe and smooth audience experience for Grinnell Theatre productions. In my final year I.