Jonathan Kessel Email & Phone Number

Saint Paul, MN, US

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Brooklyn Park, MN

• Accountable for governance and oversight of ITIL processes within the IT support organization including Incident, Event, Problem and Change. Led large service provider team to deliver on support goals & KPIs. Provided.
• Led tier 2 operations transformation effort to redesign event & incident management processes for all of Target Infrastructure Support
• Provided oversight and process governance to team of over 30 global infrastructure support resources, resulting in a 95% decrease in Incident and Event backlog in less than 2 months while reducing headcount by 30%

Brooklyn Park, MN

• Accountable for leading, coaching, and mentoring Six Sigma and Lean Six Sigma projects throughout Target's IT organization
• Developed a series of ServiceNow and Excel reports which were used by executive leadership to determine if KPIs were met for infrastructure support, allowing the organization to set and exceed target goals for Time to.
• Led large, cross-functional, enterprise Lean Six Sigma project which removed over 5 days from the time required to process and pay all of Target's technology vendors, representing a nearly 15% improvement in process.
• Coached 3 Six Sigma Green Belt candidates as lead IT process improvement team member, resulting in successful Green Belt awards for Lean and DMAIC projects

Minneapolis, MN

• Managed 2 year, $15M project. Accountable for all aspects of project management, including scope, budget, and timeline. Executed all key vendor management tasks including contract development and management
• Acted as primary point of contact for technology development team with business unit, with responsibilities that included representing IT, and delivering updates and key communications to Executive Steering Committee
• Accountable for project change management, often communicating difficult messages to the business customer in order to adhere to project scope, time and budget constraints
• Directed day-to-day activities for over 80 global resources, including two major vendors, through complex development, integration, and implementation challenges

Minneapolis, MN

Acted in multiple capacities, including business requirements gathering, project management, funding and budgeting

Orlando, FL

Lead and manage key technology projects and initiatives across multiple operational areas, including infrastructure & operations (ITSM), sales development, and business intelligence. Accountable for Sales application development portfolio, providing oversight of intake, scoping, planning and prioritization

Provide high-level project direction and conduct IT value analysis to ensure alignment with business objectives for client projects. Direct teams of 2-10, including internal and client staff, as well as independent contractors in developing and executing numerous IT initiatives for new or reengineered processes.

Performed business process analysis, RFP process development and management, business cases creation and issues/risk management plans. Directed teams of up to 30 in developing and implementing major client projects.

Accountable for design, engineering, and support for all of IT infrastructure including server, desktop, firewall, storage, and networks

Indianapolis, Indiana Area

Chicago, IL