Abbie Thyne Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Team Lead position drives guest satisfaction by providing support and assistance to both internal and external guests. Demonstrating leadership skills by delivering coaching sessions to develop and nurture the Guest Experience team in providing world class service. First level escalation support when problem solving and/or conflict resolution is required and assisting guests in-travel and/or post-travel.Key areas of accountability: Guest Service Excellence, collaborate with other departments in delivering a seamless experience, support the achievement of KPI and NPS targets, provide leadership and assistance to the Guest Experience Center Representatives. Deliver coaching sessions to develop team members, monitor team performance to identify areas for celebration and/or improvement and to further streamline processes as needed.

Vancouver, British Columbia, Canada

To work closely with Senior Management to ensure the team of Travel Designers delivers high service levels, establish best practice through sound knowledge and training. Create a positive atmosphere, coach team members and monitor performance.

Vancouver, British Columbia, Canada

The role was created to build a bridge between the Travel Designers and the Reservation Manager within the Wholesale Team. Responsibilities maintaining equal distribution and ensuring best practices from the Team.

Vancouver, British Columbia, Canada

Creating tailormade travel solutions as an inbound tour operator providing logistical expert advise for Canada and Alaska and ensuring a high level of customer service. The role requires high attention to detail and fast problem solving skills especially during travel season.

Vancouver, British Columbia, Canada

To provide packaged holidays to Sun Destinations, emphasizing long term working relationships to build a strong customer base. Delivering expertise on a full range of preferred supplier products to meet and exceed targets. Along with providing accurate, complex travel information and documentation to the clients.

Guildford, United Kingdom

To arrange itineraries for clients for their trips all over the world. This would include the flights, accommodation and any local tours the clients would like to do either in the Travel Centre or over the phone. Itineraries can be complex, developing my skills in attention to detail and effective time management. Also, exceeding personal sales targets that have been set.

Addlestone, Surrey, Uk

The role was to renew service contracts that would cover the laboratory equipment for the year. The process of requesting quotations from the current provider and other competitors. Liaise with the end users to renew/create the contract. Use of Oracle operating system to create Purchase Order.

Chertsey, Uk

Aim to organise and process the orders of printed USBs. This involved the proofing and placement of orders with the China factory. Overlooking the whole process through to ensuring delivery of finished product.