Alex Abbott Email & Phone Number

Boston, Ma, Us

Delivery of in-house and COTS customized software solutions for regulated GMP environment with documentation. Working with business SMEs to align workflow processes with best-in-class platforms.

Dover, Nh

Designed and developed large scale educational software application enhancements using Agile methodology. Partnered with key technology leads and front line product owners for software solutions to business needs. Led requirement gathering meetings to identify core business requirements for translation into user stories and wireframes. Worked closely with Project Managers for management of user stories using daily scrum standups, sprint planning meetings and level of effort story point estimations.

Hampton, Nh

Developed an enterprise class corporate web application for insurance agencies and carriers for an increased web presence and improve the speed of business. Liaison with remotely located programmers for direction of new enhancement development, pre-release testing, QA and user acceptance testing.

Delivered enterprise wide software asset management solutions for midrange servers specializing in reuse. Worked with project managers and enterprise architects to develop software purchase and reuse strategies for projects and maintain compliance. Instituted a market-centric software solution consulting plan to be closer to the customer.

Delivered capacity management, provided monitoring and cost management solutions for Personal Markets applications as part of PMIT Engineering team. Responsible for Personal Markets mainframe and midrange expense trending, management as well as forecasting to ensure application performance and growth. Worked on performance improvement projects for mainframe and midrange utilization. Created metric reports to trend application performance screen call times to meet SLA requirements. Designed application architecture solutions as part of midrange capacity planning.

Delivered insurance illustration and client case solutions to agents and home office. Sourced business requirements and designed interfaces for illustration software. Worked closely with senior life insurance and annuity specialists. Provided accurate and legally compliant financial life insurance illustrations incorporating annuity payments.

Responsible for delivery of online HTML help systems, reference manuals and technical notes for desktop client and browser-based thin client application platforms for electronic payments software. Consulted with team of developers and managers to evaluate features and functions for end user documentation. Ensured documentation was consistent and incorporated current payment specifications. Followed the Microsoft Manual of Style standard for technical communication.

Managed Skillsource, an in-house self-paced computer training lab for area Liberty Mutual offices. Duties included interaction with employees for all types of training requests. Recommended and setup computer training courses and texts. Consulted and registered employees for offsite classroom training. Managed outside vendors. Handled logistics and specialized classroom setups. Provided budget reports and submitted invoices for department. Routine support of classroom computers and equipment.

Bachelors, Sociology

Associates, Business Management

Education record