Abby Slater Email & Phone Number

- Directed vendor operations for all transitioned outsourced work types, overseeing seamless execution and ensuring adherence to quality standards.- Established and led a dedicated team responsible for conducting rigorous accuracy checks on all outsourced work types, ensuring precision and reliability in deliverables.- Successfully built, trained, and.

United States

- Led and managed a high-performing production team, fostering a culture of collaboration and accountability. - Oversaw day-to-day operations, providing guidance and support to ensure team productivity and efficiency. - Implemented and integrated Salesforce platform to enhance production processes and improve overall efficiency.- Conducted regular.

Greater Pittsburgh Region

- Conducted daily research and investigations on suspicious orders and accounts. - Maintained proficient knowledge on new fraud trends and fraud methods. - Administered strict confidentiality surrounding payment methods and personal customer account information.- Provided insight to team on fraud trends and processes used to detect fraud behavior more.

• Provided quick resolutions to customer chargebacks and payment concerns by means of phone call, email, or directly with banks and law enforcement.
• Managed and maintained fraud rules based on current climate and identified fraud trends in our gated order tool, Accertify.
• Created new rules in Accertify, as needed, to maintain detection efficiency.
• Identified areas of opportunity and implemented new processes to detect fraud.
• Collaborated with technology teams and tested developmental fraud models to ensure highest level of efficiency.
• Collaborated with Customer Care Shipping Investigation (CSI) team and promptly handled team concerns and escalations of customer inquiries.

Greater Pittsburgh Area

• Led team to execute quarterly companywide volunteer events.
• Communicated with different levels of leadership to coordinate event success.
• Managed budget and maintained strong organization of purchases, donations, and incoming contributions.
• Created and actualized ModCloth’s first Pittsburgh Pride event by managing a two-day booth display, scheduling, and coordinating 30+ company volunteers, developing community engagement activities, and increasing.

Greater Pittsburgh Area

Effectively managed large amounts of incoming calls, chats, and emails. Identified and assessed customer needs to achieve a 4.97% satisfaction rating. Handled complaints and provided appropriate solutions and alternatives within the time limits. Followed up to ensure resolutions. Strong leader on my team and gave support and solutions to coworkers..

Oakmont, PA

• Watched safety of all patrons at pool.
• Managed a team of 5 lifeguards.
• Created each monthly schedule and applied changes as needed.
• Resolved any problems or guest concerns.

Greater Pittsburgh Area

• Created, planed, and taught routines and skills for each class from ages 1-83.
• Continuing education classes to refresh courses monthly to keep highest level of skill and safety at all times.

Greater Pittsburgh Area

• Opened, closed, and managed activities in store while leading a team of 20 associates.
• Responsible for opening and closing cash register and safe calculations.
• Managed and implemented pricing changes and pricing display changes.
• Educated and trained associates on promotional updates.
• Promoted efficiency and increased profitability within sales team.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Theatre/Theater

Theatre/Theater