Abby Slater Email & Phone Number

- Directed vendor operations for all transitioned outsourced work types, overseeing seamless execution and ensuring adherence to quality standards.- Established and led a dedicated team responsible for conducting rigorous accuracy checks on all outsourced work types, ensuring precision and reliability in deliverables.- Successfully built, trained, and mentored a team of 13 professionals, resulting in improved overall performance.- Utilized strong analytical skills to interpret complex data and identify patterns or anomalies indicative of fraudulent behavior.- Developed and implemented production plans, optimizing workflows to enhance overall team productivity. - Devised strategic initiatives to streamline production processes, resulting in increased team output.- Stayed abreast of emerging fraud trends and regulatory requirements, implementing measures to mitigate risks and maintain compliance.- Analyzed data and generated reports to track key performance metrics and trends related to fraud prevention activities.- Served as a point of contact for internal and external stakeholders, providing expertise and guidance on fraud-related issues.

United States

- Led and managed a high-performing production team, fostering a culture of collaboration and accountability. - Oversaw day-to-day operations, providing guidance and support to ensure team productivity and efficiency. - Implemented and integrated Salesforce platform to enhance production processes and improve overall efficiency.- Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions to maintain KPI’s- Utilized data analysis to identify bottlenecks and inefficiencies, implementing solutions to enhance productivity.- Orchestrated successful project launches, coordinating efforts across cross-functional teams to meet production deadlines.- Managed multiple projects simultaneously, ensuring timely delivery and adherence to quality standards. - Collaborated with quality assurance teams to identify and address production-related issues promptly. - Fostered open communication channels within the team and across departments, ensuring seamless coordination.- Conducted regular team meetings to provide updates, address concerns, and reinforce team goals.

Greater Pittsburgh Region

- Conducted daily research and investigations on suspicious orders and accounts. - Maintained proficient knowledge on new fraud trends and fraud methods. - Administered strict confidentiality surrounding payment methods and personal customer account information.- Provided insight to team on fraud trends and processes used to detect fraud behavior more efficiently. - Trained new team members on specialized work types.- Created training tools to assist with team knowledge which allow for more accurate completion of all work types.- Managed and maintained team schedule including task assignments and opportunities for productivity development.- Collaborated cross-functionally with several teams to provide optimal customer experience and resolution.- Reviewed team investigations to assure accuracy as well as opportunities for enhanced training.- Point person for Shop Pay escalations and process developments.- Tested new system implementations and procedures while advocating for proper developments as it relates to increased team efficiency.

• Provided quick resolutions to customer chargebacks and payment concerns by means of phone call, email, or directly with banks and law enforcement. • Managed and maintained fraud rules based on current climate and identified fraud trends in our gated order tool, Accertify.• Created new rules in Accertify, as needed, to maintain detection efficiency.• Identified areas of opportunity and implemented new processes to detect fraud.• Collaborated with technology teams and tested developmental fraud models to ensure highest level of efficiency. • Collaborated with Customer Care Shipping Investigation (CSI) team and promptly handled team concerns and escalations of customer inquiries.• Evaluated suspicious customer accounts to determine loss and advised CSI team on outcome and next steps.• Gathered quarterly with fraud team to evaluate and present information to upper management on identified fraud trend data including location and product type.

Greater Pittsburgh Area

• Led team to execute quarterly companywide volunteer events. • Communicated with different levels of leadership to coordinate event success.• Managed budget and maintained strong organization of purchases, donations, and incoming contributions.• Created and actualized ModCloth’s first Pittsburgh Pride event by managing a two-day booth display, scheduling, and coordinating 30+ company volunteers, developing community engagement activities, and increasing customer base.

Greater Pittsburgh Area

Effectively managed large amounts of incoming calls, chats, and emails. Identified and assessed customer needs to achieve a 4.97% satisfaction rating. Handled complaints and provided appropriate solutions and alternatives within the time limits. Followed up to ensure resolutions. Strong leader on my team and gave support and solutions to coworkers. Assisted Fraud team when needed. Worked quickly and efficiently through 100+ orders an hour checking for possible fraud activity.

Oakmont, Pa

• Watched safety of all patrons at pool. • Managed a team of 5 lifeguards.• Created each monthly schedule and applied changes as needed.• Resolved any problems or guest concerns.

Greater Pittsburgh Area

• Created, planed, and taught routines and skills for each class from ages 1-83.• Continuing education classes to refresh courses monthly to keep highest level of skill and safety at all times.

Greater Pittsburgh Area

• Opened, closed, and managed activities in store while leading a team of 20 associates.• Responsible for opening and closing cash register and safe calculations. • Managed and implemented pricing changes and pricing display changes. • Educated and trained associates on promotional updates. • Promoted efficiency and increased profitability within sales team.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Theatre/Theater

Theatre/Theater